At a Glance
- Tasks: Manage client accounts and ensure top-notch service delivery across creative and print projects.
- Company: Join Pollards, a dynamic creative and marketing partner with a collaborative spirit.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and career progression opportunities.
- Other info: Work in a supportive environment that values collaboration and problem-solving.
- Why this job: Be the go-to person for clients and make a real impact in a growing industry.
- Qualifications: Experience in account management or customer service, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About Us
At Pollards, we're more than just a print company; we're a full-service creative and marketing partner. With sites in Buckingham, Exeter and Plymouth, our group brings together the expertise of 63 Studio (creative design), Pollards/BCQ (print, wide format, mailing, fulfilment and warehouse management), and Redrok (merchandise & workwear) to deliver everything our clients need under one roof. From concept to campaign, we help some of the UK's most recognised brands to stand out, connect with audiences and achieve results. Whether it's eye-catching creative, precision print, impactful signage, or branded merchandise and workwear, we bring ideas to life and make sure every detail counts. Our team is at the heart of what we do. We value collaboration, problem‑solving and a can‑do attitude, and we're proud of the relationships we've built with our clients and each other. This is an exciting time to join us as we continue to grow and shape the future of our industry.
The Role
We are looking for an experienced and proactive Customer Service Representative (Account Manager) to join our growing team. This role will be based from one of our sites (Buckingham, Exeter or Plymouth) but will work closely with colleagues and clients across the group. The role is central to our customer promise of providing a seamless, reliable and professional service while managing a portfolio of client accounts. You'll be the go‑to contact for clients, ensuring their requirements are understood, delivered on time and to the highest standard.
Key Responsibilities
- Act as the main point of contact for your assigned client accounts.
- Manage projects from enquiry through to delivery across creative, print, wide format, mailing, merchandise and workwear services.
- Work closely with production, sales and creative teams to ensure accurate briefs and smooth project delivery.
- Build strong client relationships, ensuring repeat business and identifying opportunities for cross selling and growth.
- Handle queries and resolve issues quickly and effectively.
- Maintain accurate records and job progress within our MIS system.
About You
- Has proven account management or customer service experience (ideally in print, creative, merchandise, or similar industries).
- Understands the end to end process across design, print, wide format, merchandise and workwear.
- Is a natural communicator, able to build strong relationships with clients and colleagues.
- Thrives under pressure and can manage multiple projects with competing deadlines.
- Is organised, detail driven and committed to delivering excellence.
- Has strong IT skills and experience working with MIS/CRM systems.
What We Offer
- Competitive salary
- Cycle to Work scheme
- Generous holiday allowance
- Training and development opportunities
- Career progression in a growing group
Customer Service Representative (Account Manager) employer: Job Search Place Limited
At Pollards, we pride ourselves on being more than just a print company; we are a dynamic creative and marketing partner that values collaboration and innovation. Our supportive work culture fosters strong relationships among team members and clients alike, while our commitment to employee growth is evident through extensive training and career progression opportunities. With competitive salaries and a generous holiday allowance, joining our team in Buckingham, Exeter, or Plymouth means becoming part of a thriving environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative (Account Manager)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage with potential employers on social media. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their services and think about how your skills can contribute to their success. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your communication skills! As a Customer Service Representative, being able to articulate your thoughts clearly is key. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Pollards and ready to be part of something special.
We think you need these skills to ace Customer Service Representative (Account Manager)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Service Representative role. Highlight any relevant account management or customer service experience, especially in print or creative industries, to show us you’re the right fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background aligns with our values of collaboration and problem-solving. Be genuine and let your personality come through!
Showcase Your Communication Skills:As a Customer Service Representative, strong communication is key. In your application, demonstrate your ability to build relationships and handle queries effectively. Use clear and concise language to show us you can communicate well.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Inside Out
Before your interview, take some time to research Pollards and its various services. Understand their creative design, print, and merchandise offerings. This will not only show your interest but also help you relate your experience to their specific needs.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. Prepare examples of how you've built relationships with clients in the past. Be ready to discuss how you handle queries and resolve issues effectively, as this will demonstrate your fit for the role.
✨Demonstrate Your Organisational Skills
Since the role involves managing multiple projects, be prepared to talk about your organisational strategies. Share specific tools or methods you use to keep track of job progress and ensure deadlines are met, which will highlight your ability to thrive under pressure.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, client relationships, or growth opportunities within Pollards. This shows you're genuinely interested in the role and eager to contribute to their success.
