At a Glance
- Tasks: Coordinate installation schedules and ensure a smooth customer experience.
- Company: Join a dynamic team at a leading installation service provider.
- Benefits: Competitive salary, generous leave, and exclusive discounts.
- Other info: Extensive career growth opportunities and full training provided.
- Why this job: Great opportunity to develop skills in a fast-paced, supportive environment.
- Qualifications: Strong customer service focus and good organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for an organised and proactive Subscriber Installation Planner to support our installation operations. You'll play a key role in coordinating schedules, keeping appointments on track, and ensuring a smooth customer experience. Full training will be provided, making this a great opportunity for someone keen to develop in a fast paced, team-focused environment.
What we offer
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave (pro rated in hours)
- Holiday Purchase Scheme: Buy up to 10 extra days - up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme
- Exclusive Discounts: High street brands, cycle to work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
What you'll do
- Plan and schedule installation workloads to maximise efficiency
- Coordinate appointments and support customer bookings
- Work closely with Field Line Managers to resolve scheduling issues
- Provide administrative support to keep operations running smoothly
- Help identify and resolve potential issues before they impact service
What we're looking for
- Strong customer service focus
- Confident using computers and willing to learn new systems
- Proactive, positive attitude with a willingness to learn
- Good organisational and communication skills
Customer Service Planner employer: Job Search Place Limited
At Johnson Controls, we pride ourselves on being an excellent employer, offering a dynamic and supportive work culture that fosters personal and professional growth. As a Customer Service Planner, you'll benefit from comprehensive training, competitive salaries, and generous leave policies, all while working in a fast-paced environment that values teamwork and innovation. With extensive career development opportunities and exclusive discounts, we ensure our employees feel valued and empowered to thrive in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Planner
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills. Since this role is all about customer service, being able to articulate your thoughts clearly and confidently will set you apart. Try mock interviews with friends or family!
✨Tip Number 3
Show off your organisational skills! Prepare a few examples of how you've successfully managed schedules or resolved issues in the past. This will demonstrate your proactive attitude and problem-solving abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Planner
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your skills that match the Customer Service Planner role. We want to see how your experience aligns with our needs, so don’t be shy about showcasing your organisational and communication skills!
Show Your Proactive Side:In your application, give examples of how you've taken initiative in previous roles. We love a proactive attitude, so share any experiences where you’ve gone above and beyond to ensure customer satisfaction or streamline processes.
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and keep your points concise. We appreciate a well-structured application that’s easy to read and gets straight to the point.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Planner role. Familiarise yourself with the key responsibilities like scheduling installations and coordinating appointments. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, be ready to share examples from your past experiences where you've successfully managed schedules or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your proactive approach.
✨Emphasise Your Customer Service Focus
The company is looking for someone with a strong customer service focus. Prepare to discuss how you've handled customer interactions in the past, especially any challenges you faced and how you overcame them. This will showcase your ability to ensure a smooth customer experience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
