At a Glance
- Tasks: Help customers manage their payments and resolve billing issues with confidence.
- Company: Join KINTO UK, a dynamic company focused on customer outcomes.
- Benefits: Gain valuable experience in customer service and communication skills.
- Other info: This is a temporary role with potential for growth in a supportive environment.
- Why this job: Make a real difference by helping customers and ensuring smooth operations.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 25000 - 30000 £ per year.
KINTO UK are looking for a customer focused individual to join our Customer Outcomes department.
About the 'Customer Outcomes Department': The Credit Control Department helps manage the money that people and businesses owe to a company. They help customers pay their bills on time and work with those who might be having trouble paying. This helps keep the company's cash flow steady, so it can continue to operate smoothly and grow whilst ensuring good customer outcomes.
Please be advised that this position is initially a three month temporary requirement.
Duties:
- Monitor and Manage department inbox: responding to incoming communications and fielding to correct team members
- Communicate with Customers: Answering incoming calls and making outbound calls to customers
- Record Keeping: Maintaining accurate and up-to-date records of all interactions with customers, payment statuses, and collection efforts.
- Resolve Disputes: Quickly and efficiently addressing any billing disputes or discrepancies to ensure they are resolved fairly and in a timely manner.
Requirements:
- A confident communicator - happy to be on the telephone
- Written grammar
- Excellent attention to detail
- Able to follow processes
- IT proficient and confident to learn new systems
- A proven background in customer services and/or collections
Customer Service & Outcomes Advisor employer: Job Search Place Limited
KINTO UK is an excellent employer that prioritises customer satisfaction and employee development within a supportive work culture. Located in a dynamic environment, we offer our team members opportunities for growth and learning, alongside a commitment to maintaining a healthy work-life balance. Join us to be part of a collaborative team that values your contributions and fosters meaningful career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Outcomes Advisor
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Job Search Place Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Job Search Place Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service & Outcomes Advisor
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Job Search Place Limited.
How to prepare for a job interview at Job Search Place Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Job Search Place Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Job Search Place Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
