At a Glance
- Tasks: Process customer orders and manage inquiries with a friendly approach.
- Company: Join a leading independent distributor known for exceptional service.
- Benefits: Earn £12.11 per hour with flexible part-time hours.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be part of a motivated team making a real difference in customer service.
- Qualifications: Previous experience in customer service and strong computer skills required.
The predicted salary is between 12.11 - 12.11 £ per hour.
Location: Paddock Wood
Pay: £12.11 per hour
Hours: Monday to Friday, 20 hours per week
This is a great opportunity to work for a leading independent distributor that offers a complete distribution service which includes order processing, invoicing, picking & packing, credit control & cash collection, bulk storage and stock management. We aim to offer an exceptionally high-quality service to all our customers worldwide and are looking for a like-minded, commercially aware, IT literate, motivated customer service professional to join our team.
Roles and Responsibilities
- Process orders received via the website, phone, electronic transmission, fax and email
- Answer customers' phone calls (enquiries, orders, queries)
- Process trade & private orders onto the sales ledger
- Maintain customer files, including creation of new accounts and records
- Correspond with customers and publishers (mainly via email)
- Input daily dispatch information into the system
- Download Amazon orders and website orders into the system
- Send customer proformas & quotations
- Manage customer credit claims and raise credit notes
- Contact carriers to track parcel whereabouts
- Produce weekly dispatch & sales reports
- Liaise with client publishers regarding queries, orders and advice required
Qualifications and Experience
- Previous experience in a similar role
- Ability to build strong relationships with colleagues, customers and third parties
- Computer literate
- Experience working in logistics/dispatch preferred
Application
Submit a clean CV in Word and include a cover letter or preface page highlighting qualifying skills and experience. Ensure your CV is well formatted, free of graphics, and up to date.
Customer Service / Order Processor (Part-time) employer: Job Search Place Limited
Join a leading independent distributor in Paddock Wood, where we pride ourselves on delivering exceptional customer service and fostering a supportive work environment. As a part-time Customer Service / Order Processor, you'll benefit from flexible hours, competitive pay, and opportunities for professional growth within a dynamic team that values your contributions. Experience a culture of collaboration and commitment to excellence as you help us serve customers worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service / Order Processor (Part-time)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Job Search Place Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Job Search Place Limited and let us see your personality shine through!
We think you need these skills to ace Customer Service / Order Processor (Part-time)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Job Search Place Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Job Search Place Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Job Search Place Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Job Search Place Limited will surely appreciate.
