At a Glance
- Tasks: Interact with visitors and conduct regular patrols to ensure safety and customer service.
- Company: ABM is a leading provider of integrated facility services globally.
- Benefits: Enjoy 24/7 GP access, mental health support, and a cycle to work scheme.
- Other info: Position located at Manor Walks Shopping Centre, working 40 hours per week.
- Why this job: Be the public face of security while ensuring a safe environment for all visitors.
- Qualifications: Must hold a valid SIA License and possess excellent communication skills.
The predicted salary is between 12.75 - 12.75 £ per hour.
LOCATION: Manor Walks Shopping Centre
WORKING HOURS: 40 Hours per week, 4 OUT OF 7
PAY RATE: £12.75 per hour
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department. We're here to help!
ROLE OVERVIEW AND PURPOSE
Customer Service Officer will ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site. The role will be the public face of the security team and should always act with professionalism. A can-do attitude is essential in this highly influential role. Must hold a valid SIA License.
KEY RESPONSIBILITIES
- Interact with all visitors/tenants within the shopping centre, delivering first class customer focused service.
- Carry out regular patrols of the shopping centre as detailed in the site Assignment Instructions, being always proactive.
- Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise.
- Safeguarding all the sites are safe and non-threatening environment for all visitors/tenants.
- Ensuring all incidents are managed in accordance with site policies and procedures.
- Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported.
- Ensuring any unsecure areas of the site are reported to Control Room immediately and action taken to resolve.
- Able to record/log all non-conformances and emergencies with the appropriate control room operatives.
- Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully informed.
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices.
- Maintain vigilance and highlight/manage unauthorised access by banned individuals.
- Undertake any other reasonable duties as required to meet the needs of the business.
- Ensure a timely response to all security issues and events.
- Complete all training requirements as requested by line manager.
REQUIRED SKILLS AND EXPERIENCE
- Be professional, friendly, courteous, and helpful whilst carry out duties to the highest standard.
- One team approach.
- Take ownership of all situations to ensure tasks are completed or escalated when necessary.
ESSENTIAL SKILLS
- Excellent written and verbal communication skills.
- Able to work unsupervised and take responsibility.
- Able to remain calm under pressure.
- Adaptable and flexible in approach to work required.
- Willingness and ability to work as a member of a team.
- Excellent observational skills.
Benefits
We're proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers; Life: Search for resources and tools on topics ranging from family and life to health, money and work; Support: Online chat or telephone service for urgent support in a crisis.
ABOUT US
ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical.
Customer Service Officer employer: Job Search Place Limited
ABM operates globally, providing essential facility services like cleaning and engineering. Located at Manor Walks, they offer benefits such as 24/7 GP access and mental health support, fostering a healthier workplace. Join a team dedicated to creating safer environments for communities.
