At a Glance
- Tasks: Lead a team to deliver exceptional customer service and ensure store performance.
- Company: Morrisons, the UK's 5th largest supermarket with a rich history.
- Benefits: Competitive salary, generous bonus, private healthcare, and colleague discounts.
- Other info: Join a supportive team with excellent training and career growth opportunities.
- Why this job: Make a real impact on customer experience in a fast-paced environment.
- Qualifications: Experience managing teams in retail or service industries is essential.
The predicted salary is between 30000 - 40000 £ per year.
We are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery, and we source & process most of the fresh food that we sell through our own manufacturing facilities.
We're recruiting for a high performing Customer Service Manager to help our business to continue to grow and succeed. Customers are always at the heart of everything we do, which is why we need the best, always leading by example and showcasing exceptional customer service.
Reporting into the Store Manager, you will also:
- Lead and empower colleagues to always put the customer first and deliver outstanding customer service
- Listen and respond to our customers' feedback and react accordingly
- Ensure market leading availability across the store
- Work with the other Managers in store to lead a supportive and performance driven department
- Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
- Deliver training to ensure team have the capability and confidence to deliver their role
- Enable colleagues to work with confidence across various departments
- Identify and develop talent within the department
- Build effective relationships with other operating departments
- Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
- Take a leadership role within the store
- Ensure resource is planned thoroughly
You will play a vital role in our business and have a huge impact on our success, so not only will you receive excellent training, support and continued development but we will also offer a competitive salary and superb benefits package.
Our benefits package includes a generous bonus, an attractive pension scheme, private healthcare, as well as a colleague discount that we encourage you to share with your friends and family. We also offer a range of family friendly policies, including 26 weeks maternity and adoption leave along with neonatal and fertility leave.
About you: Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you.
What do we need from you?
- Experience of managing a team in a fast paced environment
- You will need to be a great communicator who can share knowledge, experience and best practices
- You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
- You must be adaptable to change, whilst being able to challenge effectively
- As a Manager, you will actively listen to and respond effectively to customers and colleagues
We are an equal opportunities employer and welcome applications from all sections of the community.
About us: Shopkeepers for over 125 years, we love providing our customers with a great shopping experience they won't find anywhere else. At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It's why our customers keep coming back for more.
The UK's 5th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It's challenging. It's fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want.
At Morrisons we believe in investing in our colleagues and industry leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They've been there and done that. It's how they know how to support our colleagues and help our customers so well.
Customer Service Manager employer: Job Search Place Limited
Morrisons is an exceptional employer, offering a vibrant work culture where customer service is at the forefront of our operations. As a Customer Service Manager, you will benefit from comprehensive training, a competitive salary, and a generous benefits package that includes private healthcare and a strong pension scheme. With a commitment to employee growth and a supportive environment, we empower our colleagues to excel and develop their careers within one of the UK's largest supermarket chains.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Get to know the company inside out! Before your interview, take a good look at Morrisons' values and what makes them tick. This way, you can show how your experience aligns with their mission of putting customers first.
✨Tip Number 2
Practice your leadership stories! Think of times when you've empowered your team or handled customer feedback like a pro. These real-life examples will help you stand out and demonstrate that you're the Customer Service Manager they need.
✨Tip Number 3
Network like a champ! Connect with current or former Morrisons employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Morrisons family right from the start!
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your passion for delivering exceptional customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past – it’s what we love to see!
Tailor Your Application:Make sure to tailor your application to the role of Customer Service Manager. Highlight your experience in managing teams and how you’ve empowered colleagues to put customers first. We want to know how you can lead by example!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – give it a go!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Customer Service Inside Out
Before the interview, brush up on your customer service knowledge. Understand what exceptional service looks like at Morrisons and be ready to share examples from your past experiences where you’ve gone above and beyond for customers.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to lead by example. Prepare to discuss how you've empowered your team in previous roles. Think of specific instances where you’ve motivated colleagues or resolved conflicts effectively.
✨Be Ready to Discuss Feedback
Morrisons values listening to customer feedback. Come prepared with examples of how you've responded to feedback in the past, whether it was from customers or team members, and how you used that feedback to improve service.
✨Demonstrate Flexibility and Adaptability
In a fast-paced environment like Morrisons, adaptability is key. Be ready to talk about times when you had to adjust your approach quickly due to changing circumstances, and how you managed to keep your team focused and motivated.
