At a Glance
- Tasks: Provide excellent customer service and host fun events in a vibrant entertainment centre.
- Company: Join a lively team at a top-notch entertainment venue with something for everyone.
- Benefits: Enjoy free bowling, food, discounts, and opportunities for career growth.
- Other info: Flexible hours, including evenings and weekends, with a focus on teamwork.
- Why this job: Be part of an exciting environment where every day is a new adventure!
- Qualifications: Energetic, friendly, and ready to deliver outstanding customer experiences.
The predicted salary is between 20000 - 25000 £ per year.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain - it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You will work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing! You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a 'nothing is too much trouble' attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organized, strong attention to detail and a strong team player
Benefits
- Tenpin Treats - Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
Customer Service & Events Host – Entertainment Centre employer: Job Search Place Limited
At our Entertainment Centre, we pride ourselves on creating a vibrant and enjoyable work environment where your confidence and positive attitude are valued. With a range of exciting activities and events, we offer not only competitive benefits like free food and discounts but also genuine opportunities for career growth, as many of our managers began their journey as Team Members. Join us to be part of a team that loves to entertain and make every day a fun experience for both staff and customers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Events Host – Entertainment Centre
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in with their fun, energetic vibe.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face in the role and how you'd handle them. Show off your proactive attitude and 'nothing is too much trouble' mindset during your chat.
✨Tip Number 3
Be ready to showcase your personality! They’re looking for someone who’s confident and friendly, so let your enthusiasm shine through. Don’t be afraid to share a bit about yourself and why you love entertaining others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the fun!
We think you need these skills to ace Customer Service & Events Host – Entertainment Centre
Some tips for your application 🫡
Show Your Fun Side:When you're writing your application, let your personality shine through! We want to see your confidence and energy, so don’t be afraid to show us how you can bring fun to our team.
Tailor Your Application:Make sure to customise your application for the Customer Service & Events Host role. Highlight any relevant experience you have in customer service or event hosting, and connect it back to how you can contribute to our entertaining environment.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Remember, we’re looking for exceptional service, so showcase that!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Job Search Place Limited
✨Show Your Energy and Enthusiasm
This role is all about having fun and creating a positive atmosphere, so let your personality shine! Be energetic and enthusiastic during the interview to demonstrate that you can bring that same vibe to the workplace.
✨Know the Company and Its Offerings
Familiarise yourself with the entertainment options available at the centre, like the Escape Rooms and Laser Arena. Mentioning specific activities during your interview shows that you're genuinely interested and have done your homework.
✨Highlight Your Customer Service Skills
Since this role revolves around providing excellent customer service, be ready to share examples of how you've gone above and beyond for customers in the past. Use the 'STAR' method (Situation, Task, Action, Result) to structure your responses.
✨Be Flexible and Open-Minded
The job requires working across various departments, so express your willingness to take on different roles and tasks. Show that you're adaptable and ready to jump in wherever needed, especially during busy times!
