At a Glance
- Tasks: Coordinate and deploy field engineers for efficient customer service.
- Company: Join a leading company focused on customer satisfaction and teamwork.
- Benefits: Competitive salary, flexible leave, and exclusive discounts.
- Other info: Enjoy career growth, casual Fridays, and hassle-free onsite parking.
- Why this job: Make a real impact by ensuring timely services and building strong relationships.
- Qualifications: Experience in customer service with strong communication and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
As a B2B Dispatcher, you will coordinate and deploy field engineers to ensure timely and efficient services for customers. You will dispatch engineers based on location and skills, manage a smooth scheduling system, and provide customers with regular updates. Building strong relationships with internal teams and engineers will help resolve issues quickly and maintain high customer satisfaction. Additionally, you will monitor performance, ensure adherence to routing processes, and offer constructive feedback for continuous improvement.
What we offer:
- Competitive Salary: reflecting your skills and experience.
- Generous & Flexible Leave Entitlement: 25 days of annual leave (pro rated in hours) plus time off in lieu for any Bank Holidays worked.
- Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to up to 35 days.
- Comprehensive Benefits: including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
- Exclusive Discounts: with high street brands, cycle to work scheme, and discounts on Johnson Controls security products.
- Career Development: extensive opportunities for growth and advancement.
- Free Onsite Car Parking: hassle free commuting with dedicated parking available.
- Dress Down Fridays: a relaxed end to the week with casual attire encouraged.
How you will do it:
- Dispatch engineers using software, prioritizing jobs based on needs and job urgency.
- Reallocate tasks and collaborate with engineers and management to resolve any issues.
- Communicate with customers, managing expectations and resolving conflicts.
- Build strong relationships with customers, providing solutions and feedback for improvement.
- Track job progress to ensure timely completion and adherence to service standards.
What we look for:
- Required: Previous experience in a customer service or contact center role; strong planning, time management, and organizational skills with the ability to work under pressure; excellent communication skills, both written and verbal, with the ability to adapt communication styles; conflict resolution skills and a proactive approach to handling customer escalations; ability to use multiple systems and applications simultaneously, with strong attention to detail.
- Preferred: Experience working with dispatching software. Familiarity with field based operations and dispatching teams. Knowledge of Johnson Controls Land Based Security product range. Strong problem solving and analytical skills. Experience managing performance and driving improvements through collaboration.
Customer Service Dispatcher employer: Job Search Place Limited
At Johnson Controls, we pride ourselves on being an exceptional employer, offering a dynamic work environment where your contributions as a Customer Service Dispatcher are valued. With competitive salaries, generous leave entitlements, and extensive career development opportunities, we foster a culture of growth and collaboration. Our commitment to employee well-being is reflected in our comprehensive benefits package and unique perks like Dress Down Fridays and exclusive discounts, making our workplace not just a job, but a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Dispatcher
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Dispatcher
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
