At a Glance
- Tasks: Coordinate customer service operations and ensure smooth logistics for Ocado.
- Company: Join Gist, a leader in logistics with a focus on individuality.
- Benefits: Enjoy 20% off at M&S, 25 days annual leave, and discounts at major retailers.
- Other info: Work in a fast-paced environment with great career growth opportunities.
- Why this job: Be part of a dynamic team making a real impact in the food supply chain.
- Qualifications: Strong communication skills and a positive, flexible attitude required.
The predicted salary is between 25000 - 30000 £ per year.
Working in partnership with M&S, at Gist we deliver industry leading logistics and supply chain transformation. We value, celebrate, and believe in the power of individuality and strive to create a work environment where everyone can be themselves. We want you to join us, bring your authentic self to work and unlock your full potential.
As a Customer Service Coordinator for the Primary Ocado operation you will be responsible for producing reports to daily and weekly deadlines, ensuring accuracy of all data input and highlighting relevant issues to on duty Team Managers. The Spalding site is one of the largest in our Temperature Controlled Distribution network, working alongside a number of the UK's leading food manufacturers as well as end retailers.
Hours: 06:00 - 18:00
Working Pattern: 4 on 4 off
What you'll be doing:
- Act as a single point of contact for Ocado Primary so information is passed over swiftly.
- Track all PODS out and back in to ensure accuracy and minimise invoice queries.
- Create, update and communicate all Ocado KPIs.
- Ensure all delivery discrepancies are correctly recorded and communicated to the business and customer as necessary.
- Assist with all customer queries and operational requests in a timely and professional manner.
- Daily monitoring and updating of various delivery reports for the business.
- Support the daily operation to ensure smooth running of department and wider business.
- Complete and circulate various ad hoc weekly customer reports.
- Provide feedback to various departments and customers on investigated incidents.
- Daily, collate and circulate ad hoc warehouse reports as required by the operation.
- Liaise with the warehouse & transport teams to keep bays moving and support the overall daily smooth running of the operation.
- Check all inbound paperwork is sufficient and deal with any discrepancies.
- Ensure all outbound paperwork and load packs are complete and correct.
- Ensure relevant outbound paperwork is uploaded to required customer system.
- Ensure paperwork is both archived and/or scanned to the system correctly.
- Record any ASN issues on relevant system.
- General administrative duties as deemed necessary by the operation.
Who you'll be:
- Ability to work in a fast-paced environment.
- Good level of written and spoken English.
- Team player with 'can do attitude' and ability to work without direct supervision.
- A flexible and methodical approach to work and hours.
What You'll Enjoy:
- All Gist employees are eligible for 20% discount across Marks and Spencer (T&Cs apply).
- 25 days annual leave plus bank holidays (pro rata).
- Discounts to major restaurants and retailers.
Customer Service Coordinator Ocado employer: Job Search Place Limited
At Gist, we pride ourselves on fostering a vibrant and inclusive work culture where individuality is celebrated. As a Customer Service Coordinator at our Spalding site, you'll enjoy a supportive environment that encourages personal growth and offers competitive benefits, including a generous annual leave package and discounts with M&S and other retailers. Join us to be part of a dynamic team dedicated to excellence in logistics and supply chain management.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator Ocado
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Gist or Ocado on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or customer complaints. We want you to show off that 'can do' attitude!
✨Tip Number 3
Dress the part! Even if the role is in a warehouse environment, looking smart and professional can make a great first impression. It shows you care about the opportunity and are ready to represent the brand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Gist.
We think you need these skills to ace Customer Service Coordinator Ocado
Some tips for your application 🫡
Be Yourself:We want to see the real you! When writing your application, let your personality shine through. Don’t be afraid to show us what makes you unique and how you can bring that individuality to our team.
Tailor Your Application:Make sure to customise your application for the Customer Service Coordinator role. Highlight your relevant experience and skills that match the job description, especially your ability to handle data and customer queries efficiently.
Keep It Clear and Concise:We appreciate clarity! Use straightforward language and keep your application focused. Avoid jargon and make sure your points are easy to understand, so we can quickly see why you’d be a great fit for us.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Service Coordinator at Ocado. Familiarise yourself with the key tasks mentioned in the job description, like tracking PODS and managing delivery discrepancies. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves liaising with various teams and customers, it's crucial to highlight your communication skills. Prepare examples of how you've effectively communicated in past roles, especially in resolving customer queries or operational issues. This will illustrate your ability to be the single point of contact for Ocado Primary.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss situations where you've had to tackle discrepancies or operational challenges. Think of specific instances where you identified an issue and took steps to resolve it. This will show that you can handle the fast-paced environment and contribute to the smooth running of the operation.
✨Bring Your Authentic Self
Gist values individuality, so don’t shy away from being yourself during the interview. Share your unique experiences and perspectives that could add value to the team. This will not only help you stand out but also align with their culture of celebrating authenticity.
