Customer Service Associate - FTC (12 Months)

GREYSTAR is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in over 260 markets globally with offices across North America, Europe, South America, and the Asia‑Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds worldwide.

Responsibilities

• Works as part of a team to provide day‑to‑day management of the property and its community, including marketing, building maintenance, and tenancy administration, to achieve occupancy and retention goals.
• Supports the creation of a positive, memorable experience for residents and delivers all aspects of customer service, including front‑of‑house service, anticipating and exceeding resident expectations.
• Responds to customer queries and complaints and undertakes appropriate action in line with Greystar's complaints procedure.
• Supports events and activities within the Community and establishes and maintains relationships with University clients.
• Develops and maintains local knowledge relevant to resident needs (e.g., travel, entertainment, amenities).
• Completes administrative tasks such as logging maintenance requests, filing and preparing notices, and updating databases.
• Engages in marketing activities (e.g., attending open days and leafleting) to promote the property.
• Carries out sales and leasing activities including viewings, following up on enquiries, and sales conversions.
• Assists with summer Community preparations, including move‑in and move‑out processes.
• Completes Health and Safety compliance activities in line with Company policies and procedures.
• Participates on an on‑call roster to provide out‑of‑hours emergency support for the Community when required.
• Chases outstanding rent arrears following rent collection procedures to meet property targets.
• Promotes tenancy extensions and other revenue streams such as vending; raises purchase orders and ensures tenant refunds are completed promptly in line with policy.
• Looks to maximise efficiency of utilities.

About You

Knowledge & Qualifications

• Good level of general education.
• Proficient in Microsoft Office (Word, Excel, Outlook) and other systems (databases or booking systems; training provided on in‑house systems).
• Awareness of UK Health and Safety requirements and legislation.

Experience & Skills

• Excellent customer service skills with significant experience in a customer‑facing service delivery role.
• Good team player with strong relationship‑building and influencing skills.
• Ability to act autonomously, take decisions and/or action when required.
• Fluent English verbal and written communication skills.
• Excellent organization skills with the ability to multi‑task and prioritise.
• Numerical skills necessary to complete the activities above.
• Self and culturally aware with adaptable relationship‑building, communication, and negotiation skills for diverse audiences.
• Flexible approach to work and ability to thrive in a changing environment.
• Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.

Important Notice

Greystar will never request banking details or other sensitive personal information during the interview process. Greystar does not conduct interviews via text or messaging, and all official communication will come from Greystar email addresses. If you receive suspicious requests, report them immediately.

Core Values

As a Greystar team member, you will hear a lot about our core values: Integrity, Equality, Professionalism, Accountability, Service, Teamwork. We are committed to ethics, respect, inclusion, and service to residents, clients, investors, and colleagues.