At a Glance
- Tasks: Deliver top-notch customer service via phone and email to Tattoo audiences.
- Company: Join a vibrant team at the Tattoo Office in Edinburgh.
- Benefits: Flexible hours, competitive pay, and a chance to work in a dynamic environment.
- Other info: Seasonal role with potential for extension; training and preview performance included.
- Why this job: Be part of an exciting event and help create unforgettable experiences for visitors.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 12 - 15 £ per hour.
To deliver excellent customer service via telephone and email to Tattoo audiences and ticket buyers.
Job type: Seasonal
Location: Tattoo Office, 1-3 Cockburn Street and/or The Hub, Castlehill
This is a temporary position from 14 July 2026 to 29 August 2026 (with the possibility of an extension depending on our business needs and your availability). You will work a minimum of 25 hours per week, usually between 11:30-16:30 Monday to Friday until 5 August. From 6 August, you will work a minimum of 39 hours per week, 11:30-18:30 Monday to Saturday. In addition, there will be one evening of mandatory training which will take place in July and attendance at the Preview Performance on Thursday 6 August at 21:30.
Job Purpose Summary
To deliver excellent customer service via telephone and email, to assist our audience with enquiries and ticket sales on the lead up to their visit to The Edinburgh Castle Arena for the Tattoo.
Key Duties
- Provide excellent customer service and communication over the telephone and via email with members of the public and travel trade from around the world.
- Assist in the processing of orders for Tattoo tickets, hospitality packages, and merchandise.
- Carry out administrative ticket sales tasks including data logging.
- Help customers with online bookings.
- Prepare and despatch Tattoo tickets and passes.
- Assist customers in accessing their mobile tickets, offering their tickets for resale or other general ticketing enquiries.
- There may be some requirement to assist a team based at The Hub with face to face ticket sales and customer queries.
Previous experience of, and a genuine desire to work in a customer service environment. Welcoming and friendly. Hardworking and reliable with a flexible approach. Strong problem solving and communication skills. Excellent administrative and IT skills including use of Microsoft Office. Attention to detail and the ability to follow procedures. Can work under pressure both as part of a team and without supervision. A second language would be advantageous but not essential.
Deadline for applications: Sunday 31 May 2026
Customer Service Assistant (Telephony) employer: Job Search Place Limited
Join us at the Tattoo Office, where we pride ourselves on fostering a vibrant and inclusive work culture that values teamwork and exceptional customer service. As a Customer Service Assistant, you'll not only engage with diverse audiences but also benefit from flexible working hours and opportunities for personal growth during the exciting festival season in Edinburgh. With a commitment to employee development and a supportive environment, this role offers a unique chance to be part of a world-renowned event while enhancing your skills in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (Telephony)
✨Tip Number 1
Get to know the company! Research the Tattoo and its audience. Understanding their vibe will help you connect better during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since this role is all about delivering excellent customer service over the phone, try role-playing with a friend or family member. This will help you feel more confident when handling real customer queries.
✨Tip Number 3
Be ready for those tricky questions! Think about how you'd handle difficult customer situations. Prepare some examples from your past experiences that showcase your problem-solving skills and ability to stay calm under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Service Assistant (Telephony)
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous experience in customer service. We want to see how you’ve gone above and beyond for customers in the past, especially over the phone or via email.
Be Friendly and Welcoming:Your application should reflect your personality! Use a warm and approachable tone in your writing. We’re looking for someone who can connect with our audience, so let that shine through.
Pay Attention to Detail:Double-check your application for any typos or errors. We value attention to detail, and a polished application shows us you care about the little things, just like we do when serving our customers.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples of how you've handled customer queries in the past, especially over the phone or via email. This will show that you understand the importance of communication and problem-solving in this role.
✨Familiarise Yourself with the Tattoo
Do a bit of research about the Tattoo event and its audience. Knowing what makes it special will help you connect with the interviewers and demonstrate your enthusiasm for the role. Plus, it’ll give you a leg up when discussing ticket sales and customer interactions.
✨Show Off Your IT Skills
Since the job requires good administrative and IT skills, be prepared to discuss your experience with Microsoft Office and any other relevant software. You might even want to mention specific tasks you've completed using these tools to highlight your proficiency.
✨Be Ready for Role-Playing Scenarios
Interviews for customer service roles often include role-playing exercises. Practice handling common customer scenarios, like dealing with complaints or assisting with online bookings. This will help you feel more confident and showcase your ability to think on your feet.
