At a Glance
- Tasks: Provide excellent customer service and manage bookings in a fun, vibrant environment.
- Company: Join a lively entertainment centre that loves to entertain and create memorable experiences.
- Benefits: Enjoy free bowling, food, discounts, and opportunities for career advancement.
- Other info: Flexible hours, including evenings and weekends, with great growth potential.
- Why this job: Be part of a dynamic team where every day is filled with fun and excitement.
- Qualifications: Enthusiastic, friendly, and ready to work in a fast-paced environment.
The predicted salary is between 20000 - 25000 £ per year.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain - it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You will work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!
You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a 'nothing is too much trouble' attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organized, strong attention to detail and a strong team player
Benefits
- Tenpin Treats - Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
Customer Service Assistant Over 18 employer: Job Search Place Limited
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where your confidence and positive attitude are the keys to success. With a variety of entertainment options and a strong focus on employee growth, we offer fantastic benefits including free food during shifts, discounts, and opportunities for career advancement, making us an excellent employer for those looking to thrive in a fun and dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant Over 18
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in with their fun, energetic vibe.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or make someone’s day better. Being able to demonstrate your proactive attitude will really impress them.
✨Tip Number 3
Show off your personality! When you apply through our website, let your enthusiasm shine through. They’re looking for someone who’s confident and friendly, so don’t be afraid to show that side of you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re genuinely interested in the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant Over 18
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see your confidence and energy, so don't be afraid to show us who you are. A positive attitude goes a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the role of Customer Service Assistant. Highlight any relevant experience you have in customer service or working in fast-paced environments. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences pop!
Apply Through Our Website:Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do, so why not give it a go?
How to prepare for a job interview at Job Search Place Limited
✨Show Your Enthusiasm
Make sure to convey your excitement about the role and the fun environment. Share why you love customer service and how you enjoy interacting with people. A positive attitude can go a long way in making a great first impression!
✨Know the Company
Familiarise yourself with what the company offers, from bowling to escape rooms. Mention specific activities or services during the interview to show that you've done your homework and are genuinely interested in being part of their team.
✨Demonstrate Flexibility
Since the role requires working evenings and weekends, be prepared to discuss your availability. Highlight your willingness to adapt and take on various tasks, showcasing your proactive nature and team spirit.
✨Prepare for Customer Scenarios
Think of examples from your past experiences where you provided excellent customer service. Be ready to discuss how you handled difficult situations or went above and beyond for customers, as this will demonstrate your capability in a fast-paced environment.
