At a Glance
- Tasks: Assist with catering supply and customer service at Edinburgh Waverley.
- Company: Join a dynamic team in a vibrant train station environment.
- Benefits: Earn £33,216 per year with flexible shifts and training provided.
- Other info: Diversity and inclusion are at the heart of our team culture.
- Why this job: Make a difference by ensuring customers have a great travel experience.
- Qualifications: Previous customer service experience and quick thinking skills required.
The predicted salary is between 33216 - 33216 £ per year.
Salary is £33,216 per year based on a 35‑hour week.
Customer Service Assistant based at Edinburgh Waverley. Join the team to assist with catering supply and customer service procedures, ensuring a safe and effective workplace for teams and customers.
Responsibilities- Assist with catering supply and customer service procedures, ensuring a safe and effective workplace.
- Pick and transport catering orders from the Service Centre to trains, ensuring all orders are fulfilled and delivered on time.
- Carry out temperature checks, cleaning, and ensure compliance with safety procedures.
- Answer customer enquiries and assist customers to trains.
- Ensure trains have the correct stock on board, sign for deliveries of catering products, manage stock rotation, refresh and deliver pump pot to trains.
- Keep customers and other Train Operating Companies informed of any service changes, especially during disruptions.
The role covers shifts across 7 days with hours between 04:45 and 19:30. Sunday shifts are rostered if coverage is needed.
Qualifications- Previous customer service experience.
- Experience working shifts.
- Basic food hygiene knowledge (training will be provided).
- Ability to handle difficult situations.
- Quick thinking and ability to think on the feet.
- Experience meeting deadlines under pressure.
- Experience working in logistics (not essential).
- IT literate.
Successful candidates will be required to undertake a medical examination & substance abuse screening and a DBS check.
Diversity & InclusionWe acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy.
Customer Service Assistant- Edinburgh Waverley employer: Job Search Place Limited
As a Customer Service Assistant at Edinburgh Waverley, you will be part of a dynamic team dedicated to delivering exceptional service in a vibrant and diverse environment. We prioritise employee growth through comprehensive training and development opportunities, ensuring you thrive in your role while enjoying a supportive work culture that values safety and teamwork. With competitive pay and the chance to engage with a variety of customers daily, this position offers a rewarding experience in one of Scotland's busiest transport hubs.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant- Edinburgh Waverley
✨Tip Number 1
Get to know the company! Research Edinburgh Waverley and its customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you might need to handle difficult situations or answer tricky enquiries. Role-playing with a friend can really help you feel more confident when it comes to the real deal.
✨Tip Number 3
Be ready to showcase your quick thinking! During interviews, be prepared to discuss times when you had to think on your feet or meet tight deadlines. This will demonstrate your ability to thrive under pressure, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Assistant- Edinburgh Waverley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous customer service experience and any relevant skills. We want to see how you can bring your unique talents to our team at Edinburgh Waverley!
Showcase Your Skills:In your cover letter, mention your ability to handle difficult situations and think on your feet. We love quick thinkers who can keep things running smoothly, especially during busy shifts!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key experiences and qualifications shine through without any fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with StudySmarter.
How to prepare for a job interview at Job Search Place Limited
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences and how you handled difficult situations. Think of specific examples that showcase your ability to think on your feet and meet deadlines under pressure.
✨Familiarise Yourself with Catering Procedures
Since the role involves catering supply, it’s a good idea to understand basic catering procedures. Research common practices in food hygiene and stock management. This will show your potential employer that you're proactive and serious about the role.
✨Prepare for Shift Work Questions
Given the shift patterns mentioned, be prepared to discuss your availability and flexibility. Think about how you can manage your time effectively across different shifts and be ready to explain how you handle working in a fast-paced environment.
✨Show Enthusiasm for Diversity & Inclusion
This company values diversity and inclusion, so make sure to express your appreciation for these principles during the interview. Share any relevant experiences you have that demonstrate your commitment to creating an inclusive environment for customers and colleagues alike.
