At a Glance
- Tasks: Support customers in a friendly environment and find solutions to their needs.
- Company: Join a community-focused team in Chester Le Street.
- Benefits: 28 days holiday, bonus scheme, pension contributions, and wellbeing support.
- Other info: Diverse workplace with opportunities for personal growth.
- Why this job: Make a difference in your community while gaining valuable customer service experience.
- Qualifications: Experience in customer service roles and strong attention to detail.
The predicted salary is between 20000 - 25000 £ per year.
About the role
We're looking for a friendly, helpful person to join the team in our Chester Le Street branch. The role is at the heart of the local community, supporting a wide range of customers in a welcoming environment where every day is different. This role will suit someone who is at ease talking to lots of different people and able to support their needs in a caring, friendly and efficient manner. It involves finding solutions for our customers, keeping up to date with our services, policies and procedures, and staying on top of admin.
Key responsibilities include:
- Dealing with cash transactions carefully and accurately.
- Taking telephone calls for our greater Customer Service area.
We offer the following benefits:
- 28 days holiday a year plus bank holidays and a holiday buy/sell scheme.
- Annual discretionary bonus scheme.
- Personal pension with enhanced contributions.
- Maternity, paternity and shared parental leave.
- Extensive wellbeing support.
- Life assurance (6 times annual salary).
About you
To be successful in this role, it is essential you have:
- Current experience in a customer focused role (e.g. retail, hospitality or call centre).
- Experience of interacting directly with customers and providing a great service on a daily basis.
- Good attention to detail with experience of processing customer details or data accurately.
Desirable experience will include:
- Experience of cash handling.
- Following policies and processes.
- Ability to deal with more challenging or sensitive customer situations.
We are serious about equality, race, age, faith, disability, and sexual orientation and we celebrate diversity.
Location: Chester le Street
We reserve the right to close this advert early if we receive a high volume of suitable applications.
Customer Service Assistant - Chester Le Street employer: Job Search Place Limited
Join our Chester Le Street branch as a Customer Service Assistant, where you'll be part of a vibrant team dedicated to serving the local community. We pride ourselves on fostering a supportive work culture that values diversity and offers extensive employee benefits, including generous holiday allowances, a personal pension scheme, and wellbeing support, ensuring you thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Chester Le Street
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant - Chester Le Street
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
