At a Glance
- Tasks: Provide top-notch customer service in a dynamic contact centre environment.
- Company: Join iPeople Solutions, a leader in customer service recruitment.
- Benefits: Enjoy a supportive work culture with competitive pay and career growth.
- Other info: Work 35 hours a week, Monday to Friday, in a vibrant team.
- Why this job: Make a difference by helping diverse communities with their enquiries.
- Qualifications: Experience in complex customer service and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
iPeople Solutions is currently recruiting for a Customer Service Agent to work for our client based in Islington and surrounding areas. The successful post holder will provide excellent customer service dealing with enquiries and issues end to end within a Contact Centre and face to face environment, in line with the 'One Islington' vision and using award-winning technology.
The successful post holder must have housing benefits and council tax experience.
Duties and Responsibilities- To deal with complex enquiries across all access channels i.e. telephone, face-to-face, email and written correspondence in accordance with customer care strategies and corporate policy.
- To be sensitive to the needs of different customer groups ensuring rapid and appropriate responses for customers who may be distressed, irate and aggressive, including those with special needs.
- To deal with all customer interactions in a polite, friendly and efficient manner.
- To use the relevant technology systems to provide high quality accurate advice.
- To maintain records and produce statistics where necessary.
- To correctly handle incoming post and link correspondence with existing files and to register applications for financial assistance from customers on the Corporate CRM within agreed timescales.
- To monitor personal performance in terms of agreed personal work targets.
- Good experience of complex customer service delivery either face to face or on the telephone, dealing with the public directly in a service provider environment.
- Good experience in the public sector working in front-line service delivery either face to face or over the telephone.
- Experience of working with a diverse community in a resident focused environment.
- Experience of using IT & telephony systems and administrative procedures in a customer focused organisation.
Working Hours: 35 hours a week, Monday - Friday
Customer Service Agent - London - Job - IPSC Recruitment LTD employer: Job Search Place Limited
iPeople Solutions is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. Located in the vibrant area of Islington, our team enjoys access to award-winning technology and a commitment to delivering outstanding customer service in a diverse community. With a focus on work-life balance and a collaborative environment, we empower our Customer Service Agents to thrive while making a meaningful impact in the lives of residents.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - London - Job - IPSC Recruitment LTD
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent - London - Job - IPSC Recruitment LTD
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
