At a Glance
- Tasks: Be the first point of contact for customers, providing top-notch IT support.
- Company: Join Capgemini, a leading company known for its commitment to customer service.
- Benefits: Earn £13.45 per hour with full training and a supportive team environment.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth.
- Why this job: Make a real difference by helping customers solve their IT issues every day.
- Qualifications: Customer service experience is a plus; passion for helping others is essential.
The predicted salary is between 27800 - 27800 £ per year.
Salary: £13.45 per hour (Living Wage Employer)
Location: Capgemini, Manchester
Hours: 35 hours per week, Monday to Friday, between 7am - 6pm
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.
What you’ll do:
- Respond to customer requests via telephone, email, and web chat
- Log all requests using the appropriate call logging software
- Resolve issues or provide advice and guidance where possible over the phone
- Assign calls to the relevant support teams when needed
- Action Back Office requests when required
- Advise customers and support teams on known problems/workarounds
- Keep customers updated on the progress of their request or incident
- Contribute to team success by meeting agreed personal targets
What you’ll bring:
- Excellent communication skills, both verbal and written
- A genuine passion for delivering great customer service
- Willingness to learn and adapt
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Confidence working under pressure
Customer Service Advisor - Manchester employer: Job Search Place Limited
Capgemini is an exceptional employer that prioritises employee well-being and development, offering a competitive salary of £13.45 per hour as a Living Wage Employer. With a supportive work culture in Manchester, employees benefit from comprehensive training, opportunities for personal growth, and a collaborative environment that values teamwork and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Manchester
✨Tip Number 1
Get to know the company! Research Capgemini and understand their values and culture. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it's crucial to sound confident and clear. Try role-playing common customer service scenarios with a friend or family member to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. Be ready to share these stories during your interview to demonstrate your ability to handle customer queries effectively.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're proactive and keen on joining the team at Capgemini!
We think you need these skills to ace Customer Service Advisor - Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant IT skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’re excited about joining us at Capgemini. Keep it friendly and professional, and let your personality come through.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your excellent verbal and written skills. Clear, concise, and engaging writing will help us see you as a great fit for the team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Familiarise yourself with the basics of IT support and customer service. Brush up on common issues customers face and how to resolve them. This will show your potential employer that you're proactive and ready to tackle challenges head-on.
✨Practice Makes Perfect
Run through some common interview questions related to customer service. Think about how you would handle difficult situations or unhappy customers. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Show Your Passion
Let your enthusiasm for customer service shine through! Share examples of times you've gone above and beyond for a customer. This will demonstrate your genuine interest in providing great service, which is key for a Customer Service Advisor role.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team culture, training opportunities, or how success is measured in the role. It shows you're engaged and serious about the position.
