At a Glance
- Tasks: Assist customers, schedule service appointments, and communicate vehicle maintenance needs.
- Company: Join Johnsons Mazda Gloucester, a leader in the automotive service industry.
- Benefits: Earn while you learn with paid training and a nationally recognised qualification.
- Other info: Dynamic apprenticeship with opportunities for growth and development in a supportive environment.
- Why this job: Kickstart your career in the automotive world with hands-on experience and expert guidance.
- Qualifications: Must be 16+, with GCSEs in Maths and English, and a passion for cars.
The predicted salary is between 15000 - 20000 £ per year.
IMI-Approved Apprenticeship - Level 2
Employer: Johnsons
Location: Gloucester (travel required for training)
Johnsons Mazda Gloucester is seeking a motivated and enthusiastic individual to join as a Service Advisor Apprentice. This apprenticeship provides a structured route into the automotive service industry, combining paid employment with nationally recognised Level 2 training. Working alongside experienced service advisors, you will develop the skills and knowledge to become proficient in customer service, service coordination, and vehicle maintenance communication. This role is ideal for individuals with a passion for cars, excellent communication skills, and a desire to grow in a dynamic automotive environment.
Key Responsibilities
- Assist customers in scheduling service appointments, providing information on available services, and answering enquiries
- Greet customers professionally to ensure a positive service experience
- Liaise between customers and service technicians regarding vehicle concerns, service requirements, and estimated completion times
- Interpret maintenance schedules, service manuals, and repair estimates to provide accurate recommendations
- Coordinate with parts departments to ensure timely availability of components
- Keep customers updated on service progress, including any additional work identified during inspections
- Handle customer complaints professionally, striving for satisfactory resolutions
- Use computerised systems to input service orders, generate invoices, and maintain customer records
- Maintain a clean and organised service reception area
- Attend all training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness
Working Week
40 hours per week, typically Monday to Friday. Normal working hours: 8:30am – 5:30pm, although this may vary depending on the dealership. Approximately 20% of your working week will be dedicated to Off-the-Job (OTJ) learning, delivered via online classrooms, face-to-face sessions, and block release training at The Mazda Academy Training Centre, Stewartby.
Training & Time Away From Home
Apprentices are employed directly by Johnsons Mazda dealership. Training includes week-long block release, requiring travel and overnight stays away from home at The Mazda Academy Training Centre, Stewartby. Supported through:
- Face-to-face technical and customer service sessions
- Virtual classroom sessions and e-learning
- Workplace coaching and mentoring
All training aligns with IMI / ESFA standards, providing nationally recognised qualifications and practical skills to succeed.
Qualification
Level 2 Customer Service Practitioner Apprenticeship (IMI)
Duration: 12 months + 12 weeks for End Point Assessment (EPA). Covers workplace competence, technical knowledge, and OTJ learning. Completion provides a nationally recognised qualification and a clear route into automotive service careers.
Salary
Pay is set by the employing Johnsons Mazda dealership. All apprentices are paid at least the Apprenticeship Minimum Wage, with opportunities for progression as skills develop.
Entry Requirements
- Aged 16+
- GCSE (or equivalent) grade A-C / 9-4 in Maths and English (Predicted grades are accepted, provided the final results meet the required standards)
- Strong interest in vehicle service and customer support
- Excellent problem-solving skills and attention to detail
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
- Willingness to follow instructions and learn from experienced colleagues
- Basic IT skills for documentation and communication
- Working towards or holding a valid driving licence
Customer Service Advisor Apprenticeship - Johnsons Mazda Gloucester Johnsons employer: Job Search Place Limited
Johnsons Mazda Gloucester is an exceptional employer, offering a structured apprenticeship that combines hands-on experience with nationally recognised training in the automotive service industry. With a supportive work culture that prioritises employee growth through mentoring and comprehensive training sessions, apprentices can expect to develop valuable skills while working in a dynamic environment. The opportunity to learn from experienced professionals and gain qualifications at The Mazda Academy makes this role not only rewarding but also a stepping stone for a successful career in automotive services.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor Apprenticeship - Johnsons Mazda Gloucester Johnsons
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Job Search Place Limited.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Job Search Place Limited. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Service Advisor Apprenticeship - Johnsons Mazda Gloucester Johnsons
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Job Search Place Limited.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Job Search Place Limited and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Job Search Place Limited
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Job Search Place Limited. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Job Search Place Limited will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
