At a Glance
- Tasks: Engage with customers via phone, email, and live chat to deliver top-notch service.
- Company: Reputable lawn care provider with a supportive team environment.
- Benefits: Weekly pay, valuable experience, and a chance to develop your skills.
- Other info: Flexible hours with opportunities for growth in a dynamic setting.
- Why this job: Make a difference in customer experiences while learning about lawn care.
- Qualifications: Previous customer service experience and strong communication skills.
The predicted salary is between 25000 - 27000 £ per year.
Recruit4staff are representing a well-established lawn care provider in their search for a Customer Service Advisor to work in St Asaph.
Job Details
- Pay: £12.71 per hour
- Hours of Work: Earlies & Lates rotating weekly. Week 1 Monday to Friday 8:30am to 4:30pm & Week 2 Monday to Friday 9:30am to 5:30pm with 1 Saturday morning in every 4 weeks (paid at time and a half)
- Duration: Temporary (8 weeks ongoing)
- Benefits: Weekly pay, opportunity to gain experience within a reputable company, supportive team environment
Job Role
As a Customer Service Advisor, you will be responsible for engaging with customers across multiple channels including phone, email, live chat and post, delivering a high standard of service at all times. The Customer Service Advisor will take full ownership of each customer journey, ensuring queries are resolved efficiently and accurately. You will provide guidance on seasonal lawn care treatments, recommend appropriate services, and identify opportunities to upsell where suitable. The Customer Service Advisor will also manage bookings, set up Direct Debits, onboard new customers, and liaise with internal departments to ensure seamless service delivery.
Essential Skills, Experience, or Qualifications
- Previous experience in a Customer Service Advisor or similar role
- Excellent written and verbal communication skills
- Strong customer-focused approach
- Ability to work towards and achieve KPI targets
- Willingness to learn and develop within the Customer Service Advisor role
Advantageous Skills, Experience, or Qualifications
- Experience using Salesforce and Microsoft Office programmes
- Strong teamwork and collaboration skills across departments
Commutable From
St Asaph, Rhyl, Denbigh, Llandudno, Prestatyn, Colwyn Bay, Chester, Wrexham
Similar Job Titles
Customer Service Representative, Sales Advisor, Sales Admin, Customer Service, Sales Executive, Sales Administrator, Call Centre Operative, Telesales, Telesales Advisor
Customer Service Advisor employer: Job Search Place Limited
Join a well-established lawn care provider in St Asaph as a Customer Service Advisor, where you will thrive in a supportive team environment that values your contributions. With weekly pay and the opportunity to gain valuable experience, this role offers a chance for personal growth and development while engaging with customers across various channels. Enjoy a dynamic work culture that encourages collaboration and rewards your dedication with competitive pay and flexible hours.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values, services, and customer feedback. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to engage with customers across various channels. Role-play with a friend or family member to get comfortable handling different types of queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our awesome team!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Advisor role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for this role. Don’t forget to mention your enthusiasm for lawn care and customer service – we love a bit of passion!
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Keep it clear, concise, and free of typos. We appreciate attention to detail, so show us you can communicate effectively right from the start!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll be one step closer to joining our supportive team at StudySmarter!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Before the interview, make sure you understand the company and its services. Familiarise yourself with lawn care treatments and how they can benefit customers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common customer service scenarios you might face in the role. Think about how you would handle difficult customers or upselling opportunities. Practising your responses will help you feel more at ease during the interview.
✨Show Off Your Skills
Highlight your previous experience in customer service and any relevant skills, like using Salesforce or Microsoft Office. Be ready to give examples of how you've successfully resolved customer queries or achieved KPIs in past roles.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask the interviewer. This could be about the team culture, training opportunities, or how success is measured in the role. It shows you're engaged and eager to learn more about the position.
