At a Glance
- Tasks: Provide top-notch customer support and manage sales enquiries in a dynamic manufacturing environment.
- Company: Join a leading manufacturing company in Milton Keynes with a focus on teamwork.
- Benefits: Competitive salary, training opportunities, and a supportive work culture.
- Other info: Monday to Friday role with opportunities for professional development.
- Why this job: Be part of a team that values your input and offers growth in the technical field.
- Qualifications: 2+ years in sales support or customer service, with strong communication skills.
The predicted salary is between 25000 - 28500 £ per year.
Customer and Sales Support required to work at a manufacturing company based in Milton Keynes.
Sales & Customer Support
- Managing customer enquiries and providing first class support
- Processing quotations, sales orders, invoices, and delivery updates
- Communicating with customers and internal teams to keep information flowing seamlessly
Operational Support
- Supporting project related documentation and technical queries (training provided)
- Working with ERP systems, CRM, stock data, pricing, and order tracking
- Liaising with other teams to ensure accurate information for site related orders
Office & Administrative Excellence
- Maintaining records, documentation, and compliance related files
- Supporting other business administrative tasks, as needed
- Coordinating general office tasks - data entry, reporting, and internal communications
Requirements
- 2+ years' experience in sales administration, customer service or sales support
- Experience in B2B environments, ideally in construction, M&E, industrial supplies, or technical products
- Strong ERP and Microsoft Office skills
- Excellent communication, organisation, and problem solving abilities; proactive mindset and the ability to manage multiple priorities with accuracy
- An interest in technical products or engineering (full training provided); availability to occasionally travel to Milton Keynes for training
Other Details
- 8am - 5pm (Monday - Friday)
- £25,000 - £29,000 (DOE)
Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Customer & Sales Support employer: Job Search Place Limited
Proactive Global is an exceptional employer, offering a dynamic work environment in Milton Keynes where employees can thrive in their Customer & Sales Support roles. With a strong emphasis on professional development and comprehensive training, the company fosters a culture of collaboration and innovation, ensuring that team members are well-equipped to handle customer inquiries and support projects effectively. Employees enjoy competitive salaries, a supportive atmosphere, and the opportunity to engage with technical products, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer & Sales Support
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer & Sales Support
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
