At a Glance
- Tasks: Be the voice of our customers, handling orders and resolving complaints with flair.
- Company: Join a leading dealership that values teamwork and customer satisfaction.
- Benefits: Enjoy a company car scheme, exclusive discounts, and generous holiday leave.
- Other info: Great career growth opportunities and a supportive work environment await you.
- Why this job: Make a real difference in customer relations while developing your skills.
- Qualifications: Experience in a parts role and strong computer skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
An exciting new opportunity has come up here at our dealership. This is a great opportunity for you to become a key member of our parts team. As a Customer Relations Coordinator, you will act in all matters on behalf of the Customer Relations activity and will be responsible for processing orders and customer complaints, as well as planning, initiating and promoting CSI initiatives with the operating manager.
Benefits
- Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included.
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Benefit from a generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
- Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 deals to help you save significantly.
- Family Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Prioritise your wellbeing with access to counselling, practical information, and digital resources.
- Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well being for our Stellantis &You UK employees.
- Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
- Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
- Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
- Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
- Paid sick leave upon completion of Probationary period.
Role Description
- Examine all major transactions weekly to determine and propose how customer service may be improved.
- In conjunction with the Parts and Accessories Sales Manager and the Warehouse and Logistics Manager, ensure that agreed levels of customer service are maintained and all SLA's are adhered to.
- Constantly monitor the quality of customer service, utilising all relevant market intelligence.
- Handle dissatisfied customers calmly, resolve complaints with sensitivity, and involve others when needed to achieve a satisfactory conclusion.
- Ensure all commercial legislation, Health and Safety, and internal safety procedures are adhered to.
- Identify any gaps in product knowledge of vehicles, accessories, exchange units and superseded parts and notify the Operations Manager.
- Provide advice and assistance to team members.
To excel in this Customer Relations Coordinator position, previous experience in a Parts role within a different automobile network is required, alongside a full driving licence and computer skills, including experience of operating word processing and database packages, email and internet.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis is also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.
Customer Relations Co-ordinator (Midlands/North) employer: Job Search Place Limited
Stellantis offers a dynamic work environment where you can thrive as a Customer Relations Coordinator in the Midlands/North. With a strong focus on employee wellbeing, generous benefits including a company car scheme, extensive training opportunities, and a commitment to family-friendly policies, we ensure our team members feel valued and supported. Join us to be part of a forward-thinking company that prioritises professional growth and fosters a culture of inclusivity and respect.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Co-ordinator (Midlands/North)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations Co-ordinator (Midlands/North)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
