At a Glance
- Tasks: Support customers through home improvement projects, ensuring clear communication and positive experiences.
- Company: Join Places for People, a leading UK Social Enterprise focused on community and inclusivity.
- Benefits: Enjoy competitive salary, 35 days holiday, healthcare cashback, and ongoing training opportunities.
- Other info: Be part of a diverse team that values wellbeing and personal growth.
- Why this job: Make a real difference in local communities while developing your career in a supportive environment.
- Qualifications: Experience in customer liaison, strong communication skills, and a full UK driving licence.
The predicted salary is between 25185 - 30000 £ per year.
At Places for People, we hire People, not numbers! If you like the sound of one of our jobs, please apply - you could be just who we're looking for! Experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. So, what are you waiting for? Join a community that cares about you!
More about your role
As a Client Liaison Officer, you will play a vital role in supporting customers before, during and after improvement works are carried out in their homes. You will be the key link between customers, site teams and wider stakeholders, ensuring that communication is clear, timely and supportive throughout every stage of the project. You will manage customer relationships across investment programmes, keeping residents informed about schedules, updates and any changes to planned works. You'll handle queries, feedback and complaints with professionalism, ensuring issues are resolved quickly and fairly while maintaining a positive customer experience. Working closely with delivery teams, you will identify and elevate access issues, customer vulnerabilities and any risks to project delivery. You will also maintain accurate records of all interactions, contribute to performance reporting, and support the continuous improvement of services through customer feedback and satisfaction surveys. In addition, you will support community engagement activities such as local meetings and events, helping to build trust and strong relationships within the communities we serve.
Essential Criteria
- Proven experience in a Customer or Resident Liaison role within construction or social housing
- Good understanding of construction activities and how they impact customers
- Strong communication skills, both written and verbal, with the ability to engage a range of stakeholders
- Experience of handling complaints and resolving issues in a fair and timely manner
- Full UK driving licence
More about you
As our Client Liaison Officer you will be responsible for delivering a high-quality customer experience throughout investment programmes. You are customer-focused, proactive and confident in managing relationships with a wide range of people. You will enjoy working both independently and as part of a team, balancing multiple priorities while staying organised and detail-focused. With a calm and professional approach, you will handle challenging situations with empathy and fairness, always striving to find the best outcome for customers. You're someone who takes pride in making a positive impact in local communities and is motivated by improving customer satisfaction and service delivery. Strong IT skills and the ability to manage data and communications effectively will also support your success in this role.
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- Competitive salary with regular annual review
- Pension with matched contributions up to 7%
- Bonus scheme for colleagues at 2%
- 35 days holiday (including bank holiday) with option to buy or sell days
- Healthcare cashback plan for everyday medical costs - up to £500 savings per year
- Access to wellbeing support such as counselling and flu jabs
- Private GP and health support services available
- Access to a rewards platform with retail and lifestyle discounts
- Savings on groceries, travel, shopping and home products
- Ongoing training and development opportunities
- Access to professional qualifications and career progression
- Internal development programmes and learning support
- Recognition schemes such as Star Awards and Colleagues Awards
- Strong focus on inclusion, wellbeing and colleague engagement
- Free membership to Places Gyms
Customer Liaison Officer employer: Job Search Place Limited
At Places for People, we pride ourselves on being a leading Social Enterprise that values our employees as much as our customers. With a strong commitment to community spirit and inclusivity, we offer a supportive work culture where your growth is nurtured through ongoing training, professional qualifications, and recognition schemes. Enjoy a competitive salary, generous holiday allowance, and a comprehensive benefits package while making a meaningful impact in the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
