At a Glance
- Tasks: Lead the shop floor, drive sales, and ensure exceptional customer service.
- Company: Jewells, a fast-growing brand passionate about customer experiences.
- Benefits: Competitive pay, commission, jewellery allowance, and team discounts.
- Other info: Receive fully paid piercing training and work in an exciting environment.
- Why this job: Step up in your retail career with clear progression opportunities.
- Qualifications: Retail experience, strong leadership, and customer service skills.
The predicted salary is between 28000 - 30000 £ per year.
Take the Next Step in Your Retail Career at Jewells. At Jewells, we're passionate about creating exceptional customer experiences. As a Customer Experience Lead, you'll play a key role in leading the shop floor, driving sales performance, and ensuring every customer receives the highest level of service. This is the perfect opportunity for someone ready to take the next step in retail and develop towards future management roles.
What You'll Be Doing
- Lead the experience - Set the standard for exceptional customer service and support the team on the shop floor.
- Drive sales performance - Take ownership of store performance when running shifts and help achieve targets.
- Run the store - Open and close the store, handle cash processes, and support daily operations.
- Deliver piercing services - Provide safe, professional piercing services once fully trained.
- Maintain standards - Ensure the store and piercing studio meet Jewells' high standards at all times.
Piercing Training & Requirement
Piercing services form a core part of this role for employees contracted to work more than 5 hours per week. You will receive fully paid training and accreditation. Once trained, piercing services form part of your role responsibilities.
What We're Looking For
- Retail experience, ideally in a fast paced environment.
- A confident, customer focused leader.
- Strong sales and customer experience skills.
- Responsible, reliable, and professional.
- Ready to take ownership and support store performance.
Why You'll Love Working With Us
- Competitive pay + commission.
- Fully paid piercing training and accreditation.
- Jewellery allowance and team discounts.
- Clear progression to Assistant Manager and beyond.
- A fast growing, exciting brand environment.
Customer Experience Lead - Full time employer: Job Search Place Limited
At Jewells, we pride ourselves on fostering a vibrant and supportive work culture that empowers our employees to excel in their roles. As a Customer Experience Lead, you'll benefit from competitive pay, commission opportunities, and fully paid training in piercing services, all while working in a dynamic retail environment that prioritises exceptional customer experiences. With clear pathways for career progression and generous team discounts, Jewells is the ideal place for those looking to grow and thrive in their retail careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Lead - Full time
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Job Search Place Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Job Search Place Limited!
We think you need these skills to ace Customer Experience Lead - Full time
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Job Search Place Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Job Search Place Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Job Search Place Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
