At a Glance
- Tasks: Provide top-notch telephone service and frontline advice to customers.
- Company: Join the dynamic Contact Centre team at Epsom & Ewell Borough Council.
- Benefits: Gain valuable experience in customer service and develop your communication skills.
- Other info: Fast-paced environment with opportunities for personal growth.
- Why this job: Make a difference by helping the community with various Council services.
- Qualifications: Excellent communication skills and a knack for handling inquiries with empathy.
The predicted salary is between 25000 - 30000 £ per year.
Job Search Place Limited is seeking enthusiastic individuals to join the Contact Centre team at Epsom & Ewell Borough Council. This role involves providing first-class telephone service and frontline advice across various Council services.
Ideal candidates will possess excellent communication skills and the ability to manage inquiries with diplomacy and empathy. The position requires individuals who can maintain professionalism, even in fast-paced situations, while demonstrating effective customer care and technology usage.
Apply online only; CVs are not accepted.
Customer Experience Frontline Advisor employer: Job Search Place Limited
Job Search Place Limited is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. Located in Epsom & Ewell, the company provides comprehensive training and growth opportunities, ensuring that team members can thrive in their roles while delivering exceptional service to the community. With a focus on collaboration and respect, employees are encouraged to bring their best selves to work every day.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Frontline Advisor
✨Tip Number 1
Get to know the company! Research Epsom & Ewell Borough Council and their services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing excellent customer service, try role-playing common scenarios with friends or family. This will help you feel more confident when handling inquiries.
✨Tip Number 3
Stay calm under pressure! The job can get hectic, so think of ways to manage stress. Techniques like deep breathing or taking a moment to gather your thoughts can really help you maintain professionalism.
✨Tip Number 4
Apply through our website! We want to see your enthusiasm for the role, so make sure you submit your application online. It’s the best way to ensure your application gets noticed!
We think you need these skills to ace Customer Experience Frontline Advisor
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see how excited you are about helping others and making a difference in their experience.
Highlight Your Communication Skills:Make sure to emphasise your excellent communication skills. We’re looking for individuals who can convey information clearly and handle inquiries with empathy, so share examples of how you've done this in the past!
Demonstrate Professionalism:In your application, showcase your ability to maintain professionalism in fast-paced situations. We want to know how you’ve managed challenging scenarios while keeping a cool head and providing top-notch customer care.
Apply Through Our Website:Remember, we only accept applications through our website, so make sure to submit your application there. It’s the best way for us to review your details and get you on board with our fantastic team!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Customer Experience Frontline Advisor does. Familiarise yourself with the services offered by Epsom & Ewell Borough Council and think about how you can contribute to providing first-class telephone service.
✨Showcase Your Communication Skills
During the interview, highlight your excellent communication skills. Use examples from past experiences where you've successfully managed inquiries with diplomacy and empathy. This will demonstrate that you can handle customer interactions effectively.
✨Stay Professional Under Pressure
Prepare for potential scenarios where you might need to maintain professionalism in fast-paced situations. Think of examples where you've had to stay calm and collected while dealing with challenging customers or tight deadlines.
✨Demonstrate Tech Savviness
Since the role involves technology usage, be ready to discuss your experience with relevant tools or software. If you have any specific examples of how you've used technology to enhance customer care, make sure to share those during the interview.
