At a Glance
- Tasks: Deliver exceptional service to key account customers through various communication channels.
- Company: Join a dynamic team in Manchester focused on customer experience.
- Benefits: Competitive salary, generous leave, and exclusive discounts.
- Other info: Enjoy casual Fridays and extensive growth opportunities.
- Why this job: Make a real difference in customer satisfaction while developing your career.
- Qualifications: Strong communication skills and experience in fast-paced B2B environments.
The predicted salary is between 30000 - 40000 £ per year.
The Customer Experience Coordinator role supports the smooth delivery of all aspects of service to our strategic key account customers. Providing them with exceptional customer service through a number of communication channels whilst liaising directly with our key accounts sales teams.
Location: Manchester, United Kingdom. Type: Full time.
What You Will Do- Manage and respond to FM enquiries across phone, email, and digital channels
- Resolve complaints and feedback at first contact or escalate appropriately
- Collaborate with internal teams to troubleshoot and resolve service issues
- Monitor and meet KPIs, SLAs, and quality standards to drive customer satisfaction
- Support daily routines and contribute to continuous service improvement
- Clear and confident communication skills
- Strong time management and multitasking abilities
- Experience in fast-paced environments and B2B customer service
- A collaborative mindset and solution-oriented approach
- Familiarity with FM operations and large corporate clients (desirable)
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave (pro-rated in hours) + time off in lieu for Bank Holidays worked
- Holiday Purchase Scheme: Buy up to 10 extra days — up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match) + Life assurance + Employee assistance program + Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
Customer Experience Coordinator employer: Job Search Place Limited
As a Customer Experience Coordinator in Manchester, you will thrive in a dynamic work environment that prioritises exceptional service delivery to key account customers. Our company fosters a collaborative culture, offering extensive career development opportunities, competitive salaries, and generous leave policies, including the option to purchase additional holiday. With exclusive discounts and a focus on employee well-being, we are committed to creating a rewarding workplace for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Coordinator
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves liaising with key accounts, being clear and confident in your speech is crucial. Try mock interviews with friends or use online resources to sharpen your responses.
✨Tip Number 3
Show off your multitasking abilities! Prepare examples from your past experiences where you successfully juggled multiple tasks. This will demonstrate your capability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Experience Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Experience Coordinator role. Highlight your experience in B2B customer service and any familiarity with FM operations, as this will show us you understand what we're looking for.
Show Off Your Communication Skills:Since clear and confident communication is key for this role, use your application to demonstrate your writing skills. Keep it professional but friendly, and make sure to convey your enthusiasm for providing exceptional customer service.
Highlight Your Problem-Solving Abilities:We love a solution-oriented mindset! In your application, share examples of how you've resolved complaints or service issues in the past. This will help us see how you can contribute to our continuous service improvement.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in a B2B context. Be ready to discuss how you would handle various scenarios, like resolving complaints or managing enquiries across different channels. This shows you understand the role and can think on your feet.
✨Showcase Your Communication Skills
Since clear communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've successfully communicated with clients or resolved issues in the past.
✨Demonstrate Your Problem-Solving Mindset
Prepare to share specific instances where you've collaborated with teams to troubleshoot and resolve service issues. Highlight your solution-oriented approach and how it led to improved customer satisfaction. This will resonate well with what they’re looking for.
✨Familiarise Yourself with FM Operations
If you have any experience or knowledge about facilities management operations, make sure to mention it. Even if it's just a basic understanding, showing that you're familiar with the industry can set you apart from other candidates.
