At a Glance
- Tasks: Test and enhance online customer experiences for a luxury fashion brand.
- Company: Join Ralph Lauren, a global leader in premium lifestyle products.
- Benefits: Gain valuable experience in a dynamic, inclusive work environment.
- Other info: Flexible role with opportunities to learn and grow in the fashion industry.
- Why this job: Be part of a team that shapes the online shopping journey.
- Qualifications: Strong communication skills and a passion for technology required.
The predicted salary is between 25000 - 32000 £ per year.
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
The Digital Customer Experience Assistant position is a crucial role within the Online Trading team. You will work with all departments to ensure that the last stage of development of online enhancements, new functionality and creative content is thoroughly tested and signed off ahead of launching to site. Once live, you will 'walk' the online consumer journey to ensure enhancements/releases/content are working as per the brief and partnering with the Associate to raise any issues to elevate and push a solution.
Responsibilities
- Conduct pre- and post-release UAT testing to ensure testing standards meet requirements.
- Report UAT results in a clear and concise manner.
- Investigate problems identified as a result of testing and provide feedback/input to teams.
- Keep up to date with all respective JIRA tickets & Confluence documentation.
- Produce and execute tests, reporting on progress as required.
- Review content wireframes and requirements to understand UAT requirements.
- Flexibility in switching between projects and providing support dependent upon development priorities.
- Aiding the team during the release management process.
- Identifying and raising risks and issues which may impact the ability to conduct UAT within agreed timelines.
- Partner with the Digital Customer Experience Manager to provide a team 'go/no go' response to release.
Qualifications
- Strong communication skills, both written and verbal.
- Demonstrated aptitude for technology, including understanding product data flows and e commerce software.
- Good understanding of web tools (Salesforce, Excel, etc.).
- An entrepreneurial, career hungry mindset.
- Highly organized with a sharp eye for detail.
- Intuitive and initiational.
- A willingness to get stuck in and learn.
- Passion to work in a luxury fashion brand.
- Positive 'can do' attitude.
- Willingness to be flexible and pivot across multiple tasks and priorities as necessary.
- Proactive, taking initiative for needed improvements and problem solving.
Customer Experience Assistant employer: Job Search Place Limited
Ralph Lauren Corporation is an exceptional employer that champions a culture of inclusion and belonging, making it a fantastic place for individuals passionate about luxury fashion. As a Customer Experience Assistant, you will thrive in a dynamic environment that encourages professional growth through collaboration across departments, while enjoying the benefits of working for a globally recognised brand. With a commitment to employee development and a supportive work culture, Ralph Lauren offers a unique opportunity to contribute to innovative online experiences in the heart of England.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Ralph Lauren's values and recent projects. Show us that you’re not just another candidate but someone who genuinely cares about the brand and its mission.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer experience. We want to see how you handle challenges and your approach to problem-solving.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Customer Experience Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Experience Assistant role. Highlight any relevant experience in UAT testing or e-commerce, and don’t forget to sprinkle in some of that luxury fashion passion!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role at Ralph Lauren and how your background makes you a perfect fit. Keep it engaging and personal – we want to hear your voice!
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application showcases your written skills. Be clear and concise in your descriptions, and don’t hesitate to demonstrate your tech-savvy side when discussing your experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us see what you’ve got!
How to prepare for a job interview at Job Search Place Limited
✨Know the Brand Inside Out
Before your interview, dive deep into Ralph Lauren's history, values, and product lines. Understanding their brand ethos will not only impress your interviewers but also help you align your answers with their culture of inclusion and excellence.
✨Showcase Your Tech Savvy
Since the role involves working with e-commerce software and web tools, be prepared to discuss your experience with platforms like Salesforce and Excel. Share specific examples of how you've used technology to enhance customer experiences or streamline processes.
✨Demonstrate Your Problem-Solving Skills
Think of a time when you identified an issue during a project and how you resolved it. Be ready to explain your thought process and the steps you took, as this will highlight your proactive attitude and ability to pivot across tasks.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the UAT process, or upcoming projects. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your career aspirations.
