At a Glance
- Tasks: Assist with optical admin tasks, manage NHS forms, and schedule appointments.
- Company: Specsavers in Hexham, a leading optical retailer.
- Benefits: Earn up to £12.91 per hour, enjoy employee discounts, and extra birthday leave.
- Other info: Full-time hours available, including weekends, with great career development opportunities.
- Why this job: Join a supportive team and make a difference in customer care.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 12 - 12 £ per hour.
Specsavers in Hexham is seeking a Call Centre Assistant to tackle various optical administration tasks. You will manage NHS forms, respond to inquiries, and assist with appointment scheduling, ensuring a seamless support for the store's operations.
The position offers up to £12.91 per hour, full-time hours including weekends, and a range of benefits such as a pension scheme, employee discounts, and extra leave on your birthday!
Customer-Centric Call Centre & Admin Assistant (Weekend) employer: Job Search Place Limited
Specsavers in Hexham is an excellent employer that prioritises employee well-being and development. With competitive pay, a supportive work culture, and benefits like a pension scheme and birthday leave, we foster an environment where our team can thrive while making a meaningful impact in the community through customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer-Centric Call Centre & Admin Assistant (Weekend)
✨Tip Number 1
Make sure you know the ins and outs of the role. Research Specsavers and understand their values, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice common interview questions related to call centre roles. Think about how you would handle difficult customers or manage multiple tasks at once. We can help you with mock interviews to boost your confidence!
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insider tips on what Specsavers looks for in a candidate and might even refer you for the position. It’s all about who you know!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive job listings that you won’t find anywhere else.
We think you need these skills to ace Customer-Centric Call Centre & Admin Assistant (Weekend)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service and administration. We want to see how your skills align with the role of a Call Centre Assistant at Specsavers!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can contribute to the team. We love seeing genuine passion for customer care.
Showcase Your Communication Skills:Since this role involves responding to inquiries and managing appointments, make sure your application reflects your strong communication skills. We appreciate clarity and professionalism in your writing!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with Specsavers.
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Call Centre Assistant at Specsavers. Familiarise yourself with NHS forms and the types of inquiries you might handle. This will show that you're genuinely interested and prepared.
✨Show Off Your Customer Service Skills
Think of examples from your past experiences where you've provided excellent customer service. Be ready to discuss how you handled difficult situations or went the extra mile for a customer. This is key for a customer-centric role!
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common questions related to call centre roles, like how you would manage multiple tasks or deal with an upset customer. The more you practice, the more confident you'll feel.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team you'll be working with or how success is measured in the role. It shows you're engaged and thinking about how you can contribute.
