At a Glance
- Tasks: Support optical administration, handle customer queries, and manage appointments in a call centre.
- Company: Join Specsavers, a leading optical retailer with a supportive team culture.
- Benefits: Earn up to £12.91 per hour, enjoy employee discounts, and get an extra day off on your birthday!
- Why this job: Make a difference by helping customers while developing valuable skills in a dynamic environment.
- Qualifications: Clear communication, composure under pressure, and empathy for customer concerns are essential.
The predicted salary is between 27000 - 28000 £ per year.
Specsavers is seeking a Call Centre Assistant in Hexham to support optical administration, handle customer queries, and manage appointments. This full-time role offers up to £12.91 per hour, comprehensive benefits, and a supportive, dedicated team environment.
Skills needed include:
- Clear communication
- Composure under pressure
- Empathy for customer concerns
Enjoy perks like employee discounts and an extra paid day off on your birthday!
Customer Care & Optical Admin Assistant (Call Centre) employer: Job Search Place Limited
Specsavers is an excellent employer, offering a vibrant work culture in Hexham where teamwork and support are at the forefront. Employees benefit from competitive pay, comprehensive perks including discounts and an extra day off for birthdays, as well as opportunities for personal and professional growth within a dedicated team focused on delivering exceptional customer care.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care & Optical Admin Assistant (Call Centre)
✨Tip Number 1
Make sure to research Specsavers and their values before your interview. Knowing their mission and how they support customers will help you stand out as a candidate who truly cares about the role.
✨Tip Number 2
Practice your communication skills! Since this role involves handling customer queries, being able to articulate your thoughts clearly and calmly is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show off your empathy during the interview. Share examples of how you've handled difficult customer situations in the past. This will demonstrate that you can keep your cool under pressure and genuinely care about helping others.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Care & Optical Admin Assistant (Call Centre)
Some tips for your application 🫡
Show Your Communication Skills:When writing your application, make sure to highlight your clear communication skills. We want to see how you can convey information effectively, especially since you'll be handling customer queries in a call centre environment.
Demonstrate Empathy:Empathy is key in customer care roles. Share examples in your application that showcase how you've handled customer concerns with understanding and compassion. This will help us see how you connect with customers.
Stay Composed Under Pressure:Working in a call centre can get hectic! Let us know about times when you've managed to stay calm and collected during busy periods. This will show us you're ready for the fast-paced environment at Specsavers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company
Before your interview, take some time to research Specsavers. Understand their values, mission, and what makes them stand out in the optical industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Customer Care & Optical Admin Assistant, clear communication is key. Practice answering common interview questions out loud, focusing on clarity and tone. You might even want to role-play with a friend to simulate the interview environment and get comfortable expressing yourself.
✨Show Empathy
Since the role involves handling customer queries, be prepared to demonstrate your empathy during the interview. Think of examples from your past experiences where you successfully resolved customer concerns or showed understanding in challenging situations. This will highlight your suitability for the position.
✨Stay Composed Under Pressure
Interviews can be nerve-wracking, but it's important to stay calm and composed. If you're asked a tough question, take a moment to think before responding. Showing that you can handle pressure will reflect well on your ability to manage customer interactions in a busy call centre environment.
