At a Glance
- Tasks: Be the go-to person for customers, ensuring they get top-notch service.
- Company: Join Bromcom, a forward-thinking company dedicated to customer satisfaction.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Be part of a team that values improvement and innovation.
- Why this job: Make a real difference by helping customers maximise their experience with our software.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
The role of Customer Care Administrator is responsible for ensuring customers receive the highest level of service when contacting Bromcom. This includes working with the wider organisation on quality measures, keeping internal systems up to date, responding to customer needs and directing them to ensure they're getting the most out of Bromcom's software and services.
Key Responsibilities
- Be a primary source of contact for our customers
- Ensure customers contacting the Customer Care mailbox are handled within relevant SLAs
- Maintain accurate and up-to-date records in our CRM system (Dynamics 365)
- Take ownership of, respond to and resolve customer escalation and complaints.
Other Responsibilities
- Work with the Customer Care Manager and wider organisation to ensure that relevant procedures are followed in line with our ISO9001 accreditation.
- Contribute to ongoing continual improvement work across Bromcom as required.
- Identify opportunities for process improvement and recommend solutions.
- Assist in regular reporting in relation to customer feedback, including CSAT, NPS and other forms of response.
- Other activities which may change in line with business need.
Required Skills and Qualifications
- Experience working in a customer service environment
- Strong organisational and administrative skills
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Ability to work independently and as part of a team
- A customer-focused mindset and a passion for providing excellent service
Additional Skills (Preferred)
- Working knowledge of customer relationship management systems e.g. Dynamics 365
- Familiarity with Bromcom products and services
- An understanding of ISO9001, ITIL and other quality or service frameworks
Bromcom is an Equal Opportunities employer.
Customer Care Administrator employer: Job Search Place Limited
Bromcom is an exceptional employer that prioritises customer satisfaction and employee development, making it a fantastic place for a Customer Care Administrator to thrive. With a strong commitment to quality service and continuous improvement, employees benefit from a supportive work culture that encourages collaboration and innovation. Located in a dynamic environment, Bromcom offers opportunities for professional growth and the chance to make a meaningful impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Administrator
✨Tip Number 1
Get to know Bromcom! Familiarise yourself with their products and services before the interview. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills. As a Customer Care Administrator, you'll need to convey information clearly and effectively. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your organisational skills! Be prepared to discuss how you manage your time and keep records up to date. Maybe even bring examples of how you've improved processes in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about Bromcom and what we stand for.
We think you need these skills to ace Customer Care Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Care Administrator role. Highlight your customer service experience and any relevant administrative skills to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about providing excellent customer service and how your background aligns with our values at Bromcom. Keep it engaging and personal!
Showcase Your Communication Skills:Since communication is key in this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your ability to communicate effectively, just like you would with our customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Customer Care Basics
Before the interview, brush up on your customer service principles. Understand what makes excellent customer care and be ready to share examples from your past experiences. This will show that you’re not just familiar with the role but genuinely passionate about providing top-notch service.
✨Familiarise Yourself with Bromcom
Take some time to research Bromcom’s products and services. Knowing how their software works and the common issues customers face will help you answer questions more effectively and demonstrate your enthusiasm for the company.
✨Showcase Your Organisational Skills
Since the role requires strong organisational skills, prepare to discuss how you manage your time and tasks. Bring examples of how you've kept records or managed customer interactions in previous roles, especially if you’ve used systems like Dynamics 365.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer scenarios or complaints. Think through a few examples where you successfully resolved issues, focusing on your problem-solving approach and how you ensured customer satisfaction.
