At a Glance
- Tasks: Lead a night team to manage store operations and ensure excellent customer service.
- Company: Join a dynamic retail environment with a focus on teamwork and inclusivity.
- Benefits: Enjoy a £4,500 night shift premium plus full-time hours over 4 nights.
- Other info: Perfect for those who thrive in a challenging, rewarding night shift role.
- Why this job: Make a real impact by leading a team and ensuring a safe, efficient store overnight.
- Qualifications: Experience in team leadership and delivering outstanding customer service in fast-paced settings.
The predicted salary is between 30000 - 40000 £ per year.
What you'll be doing:
- Leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves.
- Running a full store operation on your own overnight being responsible for the full shift and the safety and wellbeing of colleagues in store.
- Ensuring that standards are brilliant come morning so we're ready to serve our customers.
- Managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Our nightshift managers work full-time hours over 4 nights, as well as receiving a £4,500 premium on top of your base salary (Our nightshifts typically run from 22:00 until 08:00).
What makes a great nightshift manager:
- Comfortable with nightshift working and adaptable to the physical and mental impact of these shift patterns.
- Understanding the importance of providing a safe and healthy environment for their team.
- Previous line management responsibilities in a fast-paced, operational environment.
- Resilience to deal with both the mental and physical demands of working nights.
- Providing brilliant customer service and coaching a team to do the same.
- Previous experience delivering and monitoring KPI's or other performance indicators.
- Managing disciplinaries, performance issues or other similar employee relations issues.
- Leading operations and comfortable doing this alone in the absence of more senior management.
- Puts inclusivity at the heart of everything they do.
Essential Criteria:
- A track record of delivering brilliant customer service and coaching colleagues to do the same.
- Experience of leading a team in a fast-paced, customer-facing environment - motivating others, driving performance, and keeping operations running smoothly.
- Operational leadership skills - taking responsibility for store operations in the absence of more senior managers.
- Demonstrated success in meeting or exceeding KPIs - whether it's sales, availability, customer satisfaction or colleague engagement, making a measurable impact.
- Managing employee relations issues, including performance and absence management.
Desirable:
- Has worked night shifts in a high-volume, operational environment - adapting to the physical and mental demands of overnight working and creating a safe, supportive atmosphere for your team during out-of-hours trading.
Customer and Trading Manager - Nightshift employer: Job Search Place Limited
As a Customer and Trading Manager on the nightshift, you will thrive in a dynamic work environment that prioritises employee wellbeing and development. Our company offers competitive benefits, including a £4,500 nightshift premium, and fosters a culture of inclusivity and teamwork, ensuring you have the support needed to excel in your role. With opportunities for personal growth and the chance to lead operations independently, this position is perfect for those seeking a rewarding career in a fast-paced retail setting.
