At a Glance
- Tasks: Manage training material delivery and schedule training for new and existing employees.
- Company: Join Capgemini, a leading global consulting firm, as a Customer Service Advisor Trainer.
- Benefits: Earn £14.60 per hour with a structured 35-hour work week, Monday to Friday.
- Other info: Position based in Manchester, with working hours between 7am and 6pm.
- Why this job: This role offers a chance to shape careers in technology through effective training.
- Qualifications: Candidates must have previous experience in a Service Desk or Training role.
The predicted salary is between 14.6 - 14.6 £ per hour.
Salary: £14.60 per hour
Location: Manchester
Hours: 35 hours per week, Monday to Friday, between 7am - 6pm
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Trainer, working on a new desk with our client, Capgemini. In this role, you will be responsible for managing the compilation, promotion and delivery of training material to new and existing employees.
What you'll do:
- Schedule training across the service desk
- Update the Client training database
- Identification and analysis of training courses required with steer from the Line Manager
- Delivering and facilitating training courses to new starters
- Ensure new starters' readiness to go live in line with Client requirements
- Co-ordinate course attendance
- Identify and communicate any areas of improvement
- Ensure quality of new and existing user documentation and training materials
- Build and maintain a close working relationship with Service Centre Operations Managers / Team Leaders
What you'll bring:
- Previous experience in a Service Desk/ Training role
- Excellent written and verbal communication skills
- Good MS Office skills
- Organised, self-motivated, creative thinker, team player
- Ability to work independently without close supervision
If you're looking for a fulfilling role helping your workforce to take a steppingstone into a career in technology, this could be your next move. Interested? Apply today!
Customer Advisor Trainer employer: Job Search Place Limited
Capgemini is a global leader in consulting services, offering competitive pay of £14.60 per hour. The Manchester team focuses on delivering high-quality training to enhance employee skills and career progression.
