At a Glance
- Tasks: Support global clients 24/7, monitor transactions, and manage financial crime risks.
- Company: Join ZodiaCustody, a leading digital assets platform backed by major financial institutions.
- Benefits: Enjoy competitive pay, private healthcare, flexible holidays, and a vibrant team culture.
- Other info: Dynamic work environment with opportunities for growth and monthly team socials.
- Why this job: Be part of the future of finance and make a real impact in the crypto space.
- Qualifications: 1-3 years in client services, with knowledge of crypto and financial crime monitoring.
The predicted salary is between 35000 - 45000 £ per year.
ZodiaCustody is an institution-first digital assets platform backed by Standard Chartered, in association with Northern Trust, SBI Holdings, National Australia Bank, and Emirates NBD. Through the combination of its wallet, yield and settlement solutions, ZodiaCustody enables institutional investors around the globe to realise the full potential of the digital assets future.
Zodia Custody is seeking two dedicated and dynamic professionals to join our new Client Services Hub team as Client Services Agents. The ideal candidates will provide direct support to our 24/7 Operations, ensuring effective systems and controls to monitor our clients. This role is integral to maintaining compliance and mitigating financial crime risk within our organisation. This role will require shift and weekend hours.
Responsibilities- Direct Support - End to end support for global clients
- Triage all incoming client enquiries
- Monitoring and Investigations - Conduct investigations on transaction alerts, on-chain transactions, and wallet activities in accordance with the guidelines provided by the Financial Crime Prevention team.
- Identify and elevate potential suspicious activities and financial crime risks from client interactions/activity.
- Provide guidance and support to analysts handling transaction monitoring and screening.
- Deliver timely advice and assist in training related to potential suspicious activities and financial crime risks.
- Client Onboarding Support - Assist the onboarding team with KYC and information requests from third parties.
- Risk Management - Compile risk metrics, identify, and manage financial crime risks using data analysis and statistical interpretation.
- Process Improvement - Review and update departmental procedures, driving system and process enhancements.
- Operational Support - Assist with various operational tasks as needed.
- 24/7 Coverage: Contribute to client support in a 'follow the sun' model, with flexibility for evening and weekend work.
- Platform Support - Provide support across trading, operations, settlement, custody, and collateral management platforms.
- Digital Asset Knowledge - While knowledge of digital assets is a plus, experience in supporting trading or custody of financial instruments is highly favourable.
- 1 to 3 years in client services working in banking or large finance institutions
- Demonstrated understanding of the crypto and digital assets landscape, including market infrastructure and regulatory considerations.
- Proven experience in financial crime monitoring, with exposure to AML, sanctions screening, and transaction monitoring frameworks.
- Understanding the post trade landscape and associated services
- Have experience of post trade services, ideally previously working for a custodian or an Asset Manager and has a keen interest in disruptive technologies, digital assets and/or crypto
- Report efficiently to management and risk team in a timely manner
- Experience working in a distributed team with diverse culture and backgrounds
- Open to change and comfortable working in a fast-paced environment
- Self-motivated and detail-oriented individual
- Strong verbal and written communication skills
- Problem-solving and conflict-management skills
- Client-oriented mindset
- Must have exceptional EQ for dealing with clients
We are a friendly team, with monthly socials and seasonal celebrations as well as offering a range of fantastic benefits including:
- Competitive employer contribution pension scheme
- Private health care
- Critical Illness cover
- Life Insurance
- Flexible bank holidays (can choose whether to work on bank holidays and use the leave elsewhere in the year)
Crypto Client Services Specialist — 24/7 Operations employer: Job Search Place Limited
ZodiaCustody is an exceptional employer that prioritises employee well-being and professional growth within the dynamic field of digital assets. With a supportive work culture that encourages collaboration and innovation, employees benefit from competitive perks such as a robust pension scheme, private healthcare, and flexible bank holidays. Joining our Client Services Hub means being part of a forward-thinking team dedicated to shaping the future of finance while enjoying a vibrant workplace atmosphere with regular social events.
StudySmarter Expert Advice🤫
We think this is how you could land Crypto Client Services Specialist — 24/7 Operations
✨Tip Number 1
Network like a pro! Reach out to folks in the crypto and finance space on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of digital assets and financial crime prevention. We want to see that you’re not just a fit on paper but also passionate about the industry!
✨Tip Number 3
Show off your problem-solving skills during interviews. Think of examples where you’ve tackled challenges in client services or financial monitoring. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for dedicated individuals to join our friendly team!
We think you need these skills to ace Crypto Client Services Specialist — 24/7 Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Crypto Client Services Specialist. Highlight your experience in client services, especially in banking or finance, and any relevant knowledge of digital assets. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the crypto space and how your background makes you a great fit for our team. Keep it engaging and personal – we love getting to know our applicants!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've successfully solved problems or managed conflicts. This role requires strong problem-solving skills, so we want to see how you’ve tackled challenges in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our friendly team at ZodiaCustody!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Crypto Stuff
Make sure you brush up on your knowledge of digital assets and the crypto landscape. Familiarise yourself with market infrastructure, regulatory considerations, and financial crime monitoring frameworks. This will show that you're not just interested in the role but also understand the industry.
✨Demonstrate Client-Centric Skills
Since this role is all about client support, be ready to share examples of how you've successfully handled client enquiries in the past. Highlight your problem-solving skills and your ability to manage conflicts effectively. A client-oriented mindset is key!
✨Show Off Your Analytical Skills
You'll need to conduct investigations and compile risk metrics, so be prepared to discuss your experience with data analysis and statistical interpretation. Bring examples of how you've used these skills to identify and manage financial crime risks in previous roles.
✨Flexibility is Key
This position requires shift and weekend hours, so be open about your availability. Show that you're adaptable and comfortable working in a fast-paced environment. Mention any previous experience working in distributed teams or handling operational tasks under pressure.
