At a Glance
- Tasks: Manage customer enquiries and ensure smooth delivery operations in a fast-paced environment.
- Company: Davies Express, a rapidly growing logistics company based in Crosby.
- Benefits: Full training provided, supportive team, and opportunities for career growth.
- Other info: Join a company with big ambitions and a commitment to innovation.
- Why this job: Be a key player in a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Strong organisational skills, excellent communication, and a customer-focused attitude.
The predicted salary is between 30000 - 40000 £ per year.
A growing local logistics company based in Crosby is looking for a Customer Service Manager to join their expanding team. Davies Express Ltd, a rapidly growing Liverpool based logistics and same day delivery provider, supports businesses across the North West and throughout the UK. The company specialises in same day courier, next day delivery and freight solutions, helping businesses move goods quickly and reliably when timing matters most.
As the company continues to expand, they are now looking for an organised, proactive and solutions focused Customer Service Manager to help ensure operations run smoothly while delivering exceptional customer service. This role sits at the heart of the business, acting as the key link between customers, drivers, operations and the leadership team.
The Role
This is a fast paced position where no two days are the same. The successful candidate will manage customer enquiries, delivery bookings and operational queries while maintaining a high standard of service. You will also play an important role in keeping internal systems organised, resolving delivery issues quickly and helping the business maintain strong relationships with its customers.
Key Responsibilities
- Managing day to day customer enquiries and delivery bookings
- Communicating with drivers and operations teams to ensure smooth deliveries
- Handling customer queries, updates and issue resolution
- Preparing quotes and supporting the sales team with customer requests
- Ensuring proof of deliveries and documentation are accurately recorded
- Maintaining organised internal systems and job records
- Overseeing invoicing to clients with the correct booking details and payment terms
- Identifying opportunities to improve processes and customer experience
- Supporting the wider team in a busy logistics environment
What They're Looking For
- Highly organised with strong attention to detail
- Ability to manage multiple tasks and priorities simultaneously
- Excellent communication skills with a strong customer focus
- Calm and solutions focused under pressure
- Strong IT skills and confidence using digital systems
- Flexible attitude and willingness to learn new processes
Desirable (but not essential)
- Experience in logistics, courier or transport industries
- Experience using CRM or operational systems
- Quoting or customer account management experience
Full training will be provided for the right candidate.
Why Join Davies Express?
Davies Express is an independent logistics company with big ambitions. This role offers the opportunity to become a key part of a business that is expanding quickly and investing in its systems, people and operations. You will be joining a supportive team where your ideas and initiative will be valued.
Crosby based Logistics company looking for a Customer Service Manager employer: Job Search Place Limited
Davies Express Ltd is an excellent employer for those seeking a dynamic and rewarding role in the logistics sector. With a strong focus on employee growth and a supportive work culture, you will have the opportunity to make a significant impact within a rapidly expanding team. Located in Crosby, this independent company values innovation and initiative, ensuring that your contributions are recognised and appreciated as you help shape the future of logistics in the North West.
StudySmarter Expert Advice🤫
We think this is how you could land Crosby based Logistics company looking for a Customer Service Manager
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those connected to Davies Express. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to discuss how your organisational skills and customer focus can make a difference at Davies Express. Bring examples of how you've solved problems in the past.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t wait around. Apply straight away and follow up with a quick email to express your enthusiasm. It shows you're keen and ready to jump in!
✨Tip Number 4
Stay calm under pressure! During interviews, they’ll want to see how you handle stress. Share stories where you’ve kept your cool and delivered great customer service, even when things got hectic.
We think you need these skills to ace Crosby based Logistics company looking for a Customer Service Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and logistics. We want to see how your skills align with the role of Customer Service Manager at Davies Express!
Showcase Your Communication Skills:Since this role is all about connecting with customers and teams, let us know about your excellent communication skills. Share examples of how you've handled customer queries or resolved issues in the past.
Highlight Your Organisational Skills:Being organised is key for this position. We’d love to hear about how you manage multiple tasks and keep everything running smoothly. Give us a glimpse into your methods for staying on top of things!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Davies Express.
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Inside Out
Before your interview, take some time to research Davies Express Ltd. Understand their services, values, and recent developments in the logistics industry. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Organisational Skills
As a Customer Service Manager, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or resolved customer issues efficiently. Highlighting these skills will demonstrate that you can thrive in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to handle difficult customers or logistical challenges. Practising your responses will help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, company culture, or how they measure success in this role. This shows that you’re engaged and serious about contributing to their growth.
