At a Glance
- Tasks: Lead a high-performing team to deliver exceptional luxury skincare consultations and customer experiences.
- Company: Join an iconic luxury beauty brand in a prestigious department store.
- Benefits: Competitive salary, commission, ongoing training, and excellent employee perks.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be the face of luxury skincare and inspire others while driving sales.
- Qualifications: Experience in luxury beauty management and a passion for skincare.
The predicted salary is between 30000 - 40000 £ per year.
About the Opportunity
We are partnering with an iconic luxury beauty brand to recruit a Counter Manager for one of its prestigious department store locations. This is an exciting opportunity to lead a small, high-performing team within a fast-paced beauty hall, delivering exceptional skincare consultations and world-class customer experiences. This role would suit an inspiring leader who is passionate about luxury skincare, enjoys coaching and developing others, and leads from the front through exceptional service and commercial excellence. You'll be just as comfortable performing consultations and driving sales as you are motivating your team to exceed targets and create loyal, long-term clients.
The Role
- Lead and inspire a small counter team to consistently deliver an exceptional luxury customer experience.
- Drive sales performance through outstanding consultations, personalised skincare prescriptions and premium service.
- Act as the face of the brand within a busy department store environment, creating excitement and attracting new customers to the counter.
- Coach and develop your team through regular feedback, demonstrations and product education to maximise performance and confidence.
- Monitor daily, weekly and monthly KPIs, identifying opportunities to improve results and exceed commercial objectives.
- Build a strong client base through effective CRM, follow-up appointments and long-term relationship building.
- Host skincare consultations, product demonstrations and in-store events to drive customer engagement and brand awareness.
- Ensure exceptional visual merchandising and merchandising standards are maintained at all times.
- Manage stock levels, ordering, inventory control and operational compliance.
- Build strong relationships with department store management and neighbouring brands to maximise commercial opportunities and footfall.
- Lead by example on the shop floor, creating a positive, energetic and high-performing team culture.
About You
- Previous management or supervisory experience within luxury beauty, premium skincare or prestige cosmetics.
- Passionate about skincare with the ability to confidently deliver personalised consultations and recommendations.
- A natural coach who enjoys developing individuals and creating high-performing teams.
- Commercially driven with a strong track record of achieving and exceeding sales targets and KPIs.
- Excellent clientelling skills with the ability to build lasting customer relationships.
- Comfortable working in a fast-paced department store environment while maintaining impeccable service standards.
- Highly organised with strong operational, stock management and administrative skills.
- Professional, engaging and confident, with a genuine passion for delivering memorable customer experiences.
What's on Offer
- The opportunity to represent an internationally recognised luxury beauty brand.
- Leadership of a close-knit, supportive team within a prestigious department store setting.
- Ongoing training and development in luxury skincare and customer experience.
- Competitive salary, commission structure and excellent employee benefits.
Counter Manager employer: Job Search Place Limited
Join a prestigious luxury beauty brand as a Counter Manager, where you will lead a dedicated team in a vibrant department store environment. Enjoy a supportive work culture that prioritises ongoing training and development, alongside competitive salary and commission structures. This role offers the unique opportunity to inspire others while delivering exceptional customer experiences and building lasting client relationships in the world of luxury skincare.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Job Search Place Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Job Search Place Limited!
We think you need these skills to ace Counter Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Job Search Place Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Job Search Place Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Job Search Place Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
