At a Glance
- Tasks: Join our team to handle administrative duties and support patient enquiries.
- Company: Be part of a caring NHS Trust focused on older people's crisis intervention.
- Benefits: Enjoy enhanced leave, health support, and a friendly work environment.
- Other info: Diverse workplace welcoming applicants from all backgrounds.
- Why this job: Make a difference in people's lives while developing your skills in a supportive setting.
- Qualifications: GCSEs in English and Maths, strong communication, and Microsoft Office skills required.
The predicted salary is between 24000 - 28000 £ per year.
An opportunity has arisen for an experienced, enthusiastic and highly‑motivated individual to join the Crisis Intervention Older Peoples Team (CITOP). Candidates must be organised and able to work to tight deadlines, whilst maintaining accuracy and attention to detail. Excellent communication skills and a friendly, approachable nature are essential for this role, especially during telephone contact with patients, staff and the general public.
Word Processing to RSA II/OCR II or equivalent, proficient keyboard skills, experience in the use of Microsoft Office/Word packages and a good standard of English are essential attributes. The ability to prioritise workload, whilst maintaining flexibility in response to the changing needs of the department and adopting a proactive approach to work, are also necessary traits. You must possess excellent communication and problem‑solving skills, be educated to NVQ2 or have equivalent experiential learning.
Key Responsibilities- Undertake administrative duties and general office tasks.
- Deal with telephone enquiries from patients' families regarding their loved ones.
- Place stock orders and liaise with different staff working as part of a Multi‑Disciplinary team.
- Input patient information and data onto the patient administration system (SystmOne).
- Use initiative and work as part of a team in a varied role.
- 2 GCSEs/O levels English and Maths
- Standard keyboard skills (RSA2 ECDL) or demonstrable experience
- Knowledge of office procedures and clerical/reception work
- NVQ2 or equivalent experiential learning
- Excellent communication and problem‑solving skills
- Proficient with Microsoft Office/Word packages
- Proficient with word processing to RSA II/OCR II
- Good standard of English
- Knowledge of IT systems
- Knowledge of Trust IT systems e.g. SystmOne
- Strong interpersonal communication skills
- Ability to plan and prioritise effectively and work within defined deadlines
- Adaptability and initiative in day‑to‑day tasks
We welcome and encourage job applications from people of all backgrounds. We recognise the positive value of diversity and promote equality whilst challenging discrimination.
BenefitsWe offer a unique range of benefits that go above and beyond other NHS Trusts, including an enhanced leave package and health and wellbeing support.
Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
LocationEntrance 3, Castle Hill Hospital, Castle Road
Administration Assistant in Cottingham employer: Job Search Place Limited
HTFT is an exceptional employer, offering a supportive work culture within the Crisis Intervention Older Peoples Team at Castle Hill Hospital. Employees benefit from a comprehensive range of perks, including an enhanced leave package and dedicated health and wellbeing support, fostering both personal and professional growth in a dynamic environment that values diversity and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Assistant in Cottingham
✨Tip Number 1
Get to know the company! Research HTFT and their Crisis Intervention Older Peoples Team. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with patients and staff, consider doing mock interviews or role-playing scenarios with friends. This will help you feel more confident and articulate when discussing your experience and how it relates to the job.
✨Tip Number 3
Show off your organisational skills! During the interview, be ready to share examples of how you've successfully managed multiple tasks or tight deadlines in the past. This will demonstrate that you can handle the demands of the role and adapt to changing priorities.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows good manners but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Administration Assistant in Cottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the job description. We want to see how you fit into our team, so don’t hold back on showcasing your organisational skills and attention to detail!
Show Off Your Communication Skills:Since excellent communication is key for this role, use your application to demonstrate your friendly and approachable nature. Whether it’s through your writing style or examples of past experiences, let us know how you connect with others.
Be Specific About Your Experience:When detailing your previous roles, be specific about your administrative duties and any experience with Microsoft Office or patient administration systems like SystmOne. We love seeing concrete examples of how you’ve tackled similar tasks in the past!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Administration Assistant in the Crisis Intervention Older Peoples Team. Familiarise yourself with the key tasks mentioned in the job description, like handling telephone enquiries and using SystmOne. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Show Off Your Communication Skills
Since excellent communication is essential for this role, practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. Remember, a friendly and approachable nature can go a long way!
✨Demonstrate Your Organisational Skills
Being organised is crucial for this position, so come prepared with examples of how you've successfully managed your workload in the past. Think about times when you had to prioritise tasks under tight deadlines while maintaining accuracy. This will show that you can handle the demands of the role.
✨Brush Up on Your IT Skills
Since proficiency in Microsoft Office and word processing is a must, ensure you're comfortable discussing your experience with these tools. You could even mention specific projects where you used these skills effectively. If you have any experience with SystmOne or similar systems, be sure to highlight that too!
