At a Glance
- Tasks: Manage service bookings and keep customers updated on progress and costs.
- Company: Join Ford and Slater, a leading family-run DAF Truck dealer in the UK.
- Benefits: Earn up to £30,000, enjoy 22-25 days holiday, and access career progression.
- Other info: Enjoy a supportive work environment with free parking and employee perks.
- Why this job: Be part of a dynamic team and work with trucks you love.
- Qualifications: Experience in commercial vehicles or a passion for trucks is essential.
The predicted salary is between 30000 - 30000 £ per year.
Ford and Slater are one of the UK's largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have a vacancy for a Technical Service Advisor at our Birtley depot.
Benefits
- A salary of up to £30,000 (depending on your Service Advisor experience)
- DAF Academy Technical Service Advisor Training
- 22 days paid holiday (plus statutory) rising to 25 (plus statutory) with service
- Employee Of The Month Competition
- Career progression opportunities
- Employee Assistance Program
- Pension
- Cycle to work scheme
- Free Parking
Who are we looking for as a Technical Service Advisor
- You will have previous experience working within the commercial vehicle, motor trade or an associated sector as a Technical Service Advisor or in a similar role.
- Or have a passion for trucks and know your truck / trailer parts.
- Knowledge of vehicle repair scheduling preferred but not essential.
- A customer focused individual with excellent communication skills.
- The ability to multitask and work well under pressure.
- PC Literate (DMS system experience would be an advantage).
- Full UK driving licence.
The Technical Service Advisor role / responsibilities include (but not limited to)
- Managing service bookings on day-to-day basis, ensuring efficient workshop loading.
- Complete service estimates accurately, clearly, and quickly.
- Keep customers up to date with costs, progress and authorisations.
- Prepare job cards & raise invoices.
Working 45 hours per week, Monday to Friday, 9am - 6:30pm. Plus 1 in 3 Saturday morning's.
As an equal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.
Address: Birtley, Chester-le-Street, Tyne and Wear, DH3 2SP
Technical Service Advisor - Birtley in Costessey employer: Job Search Place Limited
Ford and Slater is an exceptional employer, offering a supportive and inclusive work culture that values its employees as part of a family-run business. With competitive salaries, comprehensive training through the DAF Academy, and clear career progression opportunities, working at our Birtley depot not only provides job security but also fosters personal and professional growth in the thriving commercial vehicle sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Advisor - Birtley in Costessey
✨Tip Number 1
Get to know the company! Research Ford and Slater, their values, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Technical Service Advisor role.
✨Tip Number 3
Prepare for the interview by practising common questions related to the role. Think about your past experiences in the commercial vehicle sector and how they relate to the job at Ford and Slater.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Birtley.
We think you need these skills to ace Technical Service Advisor - Birtley in Costessey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Service Advisor role. Highlight any relevant experience in the commercial vehicle or motor trade sectors, and don’t forget to mention your customer service skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for trucks and your understanding of the role. Be sure to mention why you want to join Ford and Slater specifically.
Show Off Your Communication Skills:As a Technical Service Advisor, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. This could be through examples of past experiences or how you handle customer interactions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of trucks and trailers. Familiarise yourself with common parts and repairs, as well as the DAF brand specifically. This will show your passion for the industry and help you answer technical questions confidently.
✨Show Off Your Customer Skills
As a Technical Service Advisor, communication is key. Prepare examples of how you've handled customer queries or complaints in the past. Highlight your ability to keep customers informed about service progress and costs, as this is crucial for the role.
✨Demonstrate Multitasking Ability
Think of scenarios where you've successfully managed multiple tasks at once, especially under pressure. Be ready to discuss how you prioritise tasks and ensure efficient workshop loading, as this will be a big part of your day-to-day responsibilities.
✨Get Familiar with DMS Systems
If you have experience with Dealer Management Systems (DMS), make sure to mention it. If not, do a bit of research on what they are and how they work. Showing that you're PC literate and willing to learn can set you apart from other candidates.
