At a Glance
- Tasks: Support tenants in improving their financial wellbeing and accessing vital resources.
- Company: Compassionate organisation dedicated to making a difference in people's lives.
- Benefits: Flexible part-time hours, meaningful work, and opportunities for personal growth.
- Other info: Join a supportive team focused on positive outcomes for tenants.
- Why this job: Make a real impact by helping others navigate financial challenges with empathy.
- Qualifications: Experience in customer service or administrative roles, strong communication skills.
The predicted salary is between 12 - 15 £ per hour.
The Budgeting and Money Advice (BAMA) service supports tenants through some of the most challenging times in their lives by helping them improve their financial wellbeing, reduce stress and access the right support when they need it most. We are now looking to recruit a Support Officer who truly cares about people and wants to make a meaningful difference in other people's lives. This is an exciting opportunity for someone who is naturally compassionate and genuinely driven by helping others.
We are looking for someone who brings empathy, patience and kindness to every interaction, while also being proactive, solutions-focused and committed to achieving positive outcomes for tenants. This is a highly flexible part-time position, where the hours can be worked across 5 days around the right person's current life commitments.
The Support Officer plays a key role in supporting tenants through the Budgeting and Money Advice (BAMA) service by ensuring clients are directed to the right support at the right time. The role exists to improve access, reduce delays and ensure the service operates as efficiently and effectively as possible. Working as part of a small specialist team, the Support Officer provides an empathetic and professional first point of contact for clients, helping ensure their needs are understood and that they experience a positive and supportive introduction to the service.
This is a dynamic position that will be worked over 5 days, and it is suited to someone with strong communication and organisational skills, who has a genuine desire to help people, enjoys solving problems and is motivated by making a positive difference to our tenants' lives.
Responsibilities- Provide a proactive triage function by contacting new referrals promptly, gathering key information and identifying urgent risks or safeguarding concerns.
- Accurately record and maintain client information within the CRM system to enable effective case allocation, monitoring and reporting.
- Liaise with colleagues to ensure referrals are appropriately signposted and smoothly transitioned to the next stage of support.
- Contribute to the efficiency and quality of the BAMA service by supporting administrative processes, identifying improvements and assisting with small-scale projects or service developments.
You will have experience in a customer-facing or administrative role, with strong communication and organisational skills. You will be confident engaging with people from diverse backgrounds, approach with genuine compassion, able to listen sensitively, ask appropriate questions, and handle information with accuracy and confidentiality.
Essential- Experience in a people-facing or administrative role, such as support work, care, customer service or call handling.
- Familiar with data entry, record keeping and Customer Relationship Management (CRM) systems.
- An understanding or awareness of the issues faced by tenants on low incomes (training provided).
- Understanding of confidentiality and data protection principles (training provided).
- GCSE (or equivalent) in Maths and English at Grade 4 or above.
Support Officer (Financial Wellbeing) in Costessey employer: Job Search Place Limited
As a Support Officer with the Budgeting and Money Advice (BAMA) service, you will join a compassionate team dedicated to making a meaningful difference in the lives of tenants facing financial challenges. Our flexible part-time role allows you to balance your commitments while contributing to a supportive work culture that values empathy and proactive problem-solving. With opportunities for professional growth and a focus on employee wellbeing, we are committed to fostering an environment where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Support Officer (Financial Wellbeing) in Costessey
✨Tip Number 1
Network like a pro! Reach out to people in your circle or on LinkedIn who work in financial wellbeing or support roles. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by practising common questions related to empathy and problem-solving. Think of real-life examples where you've made a difference, as this will show your genuine care for others.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and passion for helping others. Plus, it shows you're genuinely interested in being part of our team.
We think you need these skills to ace Support Officer (Financial Wellbeing) in Costessey
Some tips for your application 🫡
Show Your Compassion:When writing your application, let your genuine care for people shine through. Share experiences where you've helped others, as this aligns perfectly with our mission at StudySmarter to support tenants in challenging times.
Be Clear and Organised:Make sure your application is well-structured and easy to read. Use bullet points or headings if needed, as we appreciate strong organisational skills that reflect how you would handle client information and case management.
Highlight Relevant Experience:Don’t forget to mention any previous roles in customer service or support work. We want to see how your background prepares you for the Support Officer role and how you can contribute to our BAMA service.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to make a difference in people's lives.
How to prepare for a job interview at Job Search Place Limited
✨Show Your Compassion
In your interview, make sure to highlight your genuine desire to help others. Share specific examples from your past experiences where you’ve made a positive impact on someone’s life. This will demonstrate that you truly care about the role and the people you’ll be supporting.
✨Know the BAMA Service
Familiarise yourself with the Budgeting and Money Advice (BAMA) service before the interview. Understand its goals and how it supports tenants. This knowledge will show your commitment and enthusiasm for the position, making you stand out as a candidate who is proactive and well-prepared.
✨Demonstrate Strong Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and empathetically. You might want to role-play common scenarios you could face in the job, such as handling sensitive information or addressing urgent risks, to showcase your ability to engage effectively with clients.
✨Be Solutions-Focused
Prepare to discuss how you approach problem-solving. Think of examples where you’ve identified issues and implemented solutions, especially in a customer-facing or administrative context. This will illustrate your proactive mindset and commitment to achieving positive outcomes for tenants.
