At a Glance
- Tasks: Lead and coordinate cleaning teams to deliver top-notch service and meet performance goals.
- Company: Join a dynamic team at Aviva, known for its commitment to excellence.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Opportunity to work in a fast-paced environment with career advancement potential.
- Why this job: Make a real impact by ensuring clean environments and excellent customer experiences.
- Qualifications: Experience in cleaning management and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Aviva, 8 Surrey Street, Norwich, NR1
Role Purpose
To organise, coordinate, and oversee the delivery of a cleaning service across a large on-site cleaning operation. The role ensures excellent customer experiences are achieved within agreed service levels and cost parameters, in line with stakeholder requirements.
Key Responsibilities & Accountabilities
- Team Leadership & Performance: Lead, coordinate, and control multiple teams to ensure staff are developed, utilised, and deployed effectively. Maximise employee performance and motivation to meet organisational standards and requirements.
- Service Delivery & Improvement: Develop and implement plans, schedules, and improvement programmes to deliver ongoing monthly, quarterly, and annual KPIs, SLAs, and departmental objectives.
- Stakeholder Management: Maintain and build strong relationships with stakeholders to ensure service level agreements are achieved and favourable terms are agreed with suppliers to suit business needs.
- Supplies & Resources: Ensure cleaning supplies are ordered to meet usage requirements at appropriate cost and quality levels, in line with stakeholder requirements and contractual agreements.
- Equipment & Compliance: Ensure all equipment is appropriately maintained and fit for purpose. Confirm operators are fully trained and capable of using equipment in line with all health, safety, environmental, and regulatory requirements.
- Financial Management: Monitor and manage budgets and expenses. Ensure product pricing is developed and agreed with stakeholders to cover agreed costs and service level agreements.
- Reporting & Management Information: Ensure all records are kept accurately and consistently. Collect, collate, and analyse service, cost, and performance information, and generate management information for senior leadership.
About This Role
The primary focus of this role is the delivery of operational activity to meet annual KPIs and SLAs (Service Level Agreements). The role involves the management and integration of multiple teams or units where there is a high degree of risk, impact, scale, or complexity. It carries full managerial accountability for the leadership of the cleaning function and the delivery of a professional service aligned to contractual service level agreements.
At this level, the role typically requires:
- Proven experience in cleaning management
- Hands on customer service experience
- A strong understanding of cleaning procedures and best practice
- Knowledge of health and safety requirements, and environmental and quality standards relevant to cleaning services
- A good understanding of industry innovation and company standards
Skills & Attributes
- Excellent communication and organisational skills
- Consistent and effective management style
- Proactive approach to problem solving and service improvement
- Flexibility to support occasional early mornings and evenings to oversee out of hours cleaning teams
- Bilingual capability is an advantage
Site-Based Cleaning Manager in Costessey employer: Job Search Place Limited
As a Site-Based Cleaning Manager at Aviva in Norwich, you will be part of a dynamic team that prioritises excellence in service delivery and employee development. Our supportive work culture fosters growth through continuous training and performance management, ensuring that you can thrive in your role while contributing to a clean and safe environment for all stakeholders. With a focus on innovation and compliance, Aviva offers a unique opportunity to lead a large-scale operation in a vibrant city, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Site-Based Cleaning Manager in Costessey
✨Join Local Community Boards
Get involved in local community boards or forums related to janitorial services. You'll find job postings and connect with businesses in your area, which can really bolster your chances of landing that full-time gig at places like Job Search Place Limited.
✨Network with Industry Pros
Don't underestimate the power of networking! Attend industry-specific events or workshops in your locality. Chatting with people already in the field can lead you to hidden job opportunities that might not even be advertised yet.
✨Show Off Your Skills
Consider creating a simple portfolio that outlines your experience and specific skills in janitorial services. You can showcase before-and-after photos of your work or even testimonials from past employers. This can help you stand out when applying at places like Job Search Place Limited.
✨Apply Directly and Keep it Local
When you see a full-time position that sparks your interest, don’t just apply online. If you can, walk into the company, like Job Search Place Limited, with a smile and express your eagerness to contribute. Nothing beats meeting face-to-face and making that personal connection!
We think you need these skills to ace Site-Based Cleaning Manager in Costessey
Some tips for your application 🫡
Highlight Relevant Experience:When showcasing your experience, focus on any previous roles in janitorial or cleaning services. Include specifics like the types of environments you've worked in – be it offices, schools, or hospitals – and mention any cleaning techniques or equipment you're familiar with. This will show Job Search Place Limited that you’ve got the practical skills needed for the job!
Certifications Matter:If you have any certifications related to cleaning, health and safety, or equipment handling, make sure to include them in your CV. These can really set you apart from other candidates and demonstrate your commitment to quality and safety in your approach, which is crucial in the janitorial industry.
Tailor Your Cover Letter:Your cover letter should explain why you’re interested in working with Job Search Place Limited specifically. Talk about what excites you about the role and how you align with their values. Maybe you love maintaining cleanliness and creating a welcoming environment; let that shine through!
Get Your Availability Clear:Since this is a full-time position, be sure to mention your availability at the beginning of your application. Job Search Place Limited will want to know that you can commit to the hours required, so throwing in your ideal working times can help ease any worry about schedule conflicts!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Cleaning Techniques
Brush up on various cleaning techniques and equipment you're familiar with. Be ready to highlight specific experiences where you've tackled challenging cleaning situations. This could give the hiring team at Job Search Place Limited a glimpse of your hands-on skills!
✨Safety First!
Make sure you're up-to-date on health and safety regulations relevant to janitorial work. We can expect some questions about how you handle hazardous materials or ensure hygiene—demonstrating knowledge here shows you're serious about your job and safety at Job Search Place Limited.
✨Flexibility is Key
As this is a full-time role, be prepared to discuss your flexibility regarding shifts and potential overtime. Employers love to see candidates who are adaptable to changing schedules, so share experiences that highlight your commitment and reliability.
✨Present Your Experience!
If you have a portfolio or references from previous jobs in cleaning services, bring them along or have them ready to share. This can strengthen your case at Job Search Place Limited, showcasing your work ethic and the quality of your previous roles in janitorial services.
