At a Glance
- Tasks: Assist customers with service bookings and ensure smooth workshop operations.
- Company: Join Ford and Slater, a leading family-run DAF Truck dealer in the UK.
- Benefits: Earn up to £27,000, enjoy 22-25 days holiday, and access career growth.
- Other info: Enjoy free parking and a supportive work environment with equal opportunities.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Customer-focused attitude; experience in motor trade is a plus but not essential.
The predicted salary is between 27000 - 27000 £ per year.
Ford and Slater are one of the UK's largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have an exciting vacancy for a Service Advisor at our fantastic Leicester depot.
Benefits
- A salary of up to £27,000 (depending on your Service Advisor experience)
- 22 days paid holiday (plus statutory) rising to 25 (plus statutory) with service
- Employee Of The Month Competition
- Career progression opportunities
- Employee Assistance Program
- Pension
- Cycle to work scheme
- Free Parking
Who are we looking for as a Service Advisor
You will be a customer focused individual with a passion for customer service. Previous experience working within the commercial vehicle, motor trade or an associated sector as a Service Advisor (or similar role), or having a passion for trucks and knowing your truck/trailer parts, would be a distinct advantage but not essential. Knowledge of vehicle repair scheduling preferred but not essential. PC Literate (DMS system experience would be an advantage). Full UK driving licence (preferred but not essential).
Responsibilities
- Meeting and greeting clients in a friendly and professional manner.
- Managing service bookings on a day-to-day basis, ensuring efficient workshop loading.
- Complete service estimates accurately, clearly, and quickly.
- Keep customers up to date with costs, progress and authorisations.
- Prepare job cards & raise invoices.
- Schedule working alternate weeks, Monday to Friday: 6am - 3pm / 9am - 6pm. 1 in 6 Saturday mornings.
As an equal opportunity employer, we do not discriminate and are committed to providing equal opportunities, a fully inclusive work environment and fairness for all.
Service Advisor - Leicester in Costessey employer: Job Search Place Limited
Ford and Slater is an exceptional employer, offering a supportive and inclusive work environment at our Leicester depot, where you can thrive as a Service Advisor. With competitive salaries, generous holiday allowances, and clear career progression opportunities, we prioritise employee well-being and development. Join our family-run business and enjoy unique benefits like a cycle to work scheme and free parking, all while being part of a dedicated team passionate about customer service and the commercial vehicle industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - Leicester in Costessey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ford and Slater. Understand their values, what they stand for, and their approach to customer service. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can highlight your customer service skills and any relevant experience you have. The more comfortable you are, the better you'll come across during the actual interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously. Remember, you're not just applying for a job; you're aiming to be the best Service Advisor they’ve ever had!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Service Advisor position at their Leicester depot.
We think you need these skills to ace Service Advisor - Leicester in Costessey
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to make someone’s day better. We want to see that customer-focused attitude shine through!
Tailor Your Experience:Make sure to highlight any relevant experience you have in the commercial vehicle or motor trade sectors. Even if it’s not directly related, show us how your skills can transfer to the Service Advisor role. We’re keen to see how you can fit into our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Familiarise yourself with the basics of commercial vehicles and truck parts. Even if you don’t have direct experience, showing a genuine interest in the industry can set you apart. Brush up on common terminology and be ready to discuss any relevant knowledge you have.
✨Customer Service Focus
Since this role is all about customer interaction, prepare examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help a client, as this will demonstrate your passion for customer satisfaction.
✨Practice Makes Perfect
Rehearse common interview questions related to service advising and vehicle repair scheduling. Consider role-playing with a friend or family member to build confidence. The more comfortable you are with your answers, the better you'll perform during the actual interview.
✨Dress the Part
Even though it’s a service advisor role, first impressions matter! Dress smartly and professionally to show that you take the opportunity seriously. A neat appearance can help convey your commitment to the job and respect for the interviewers.
