At a Glance
- Tasks: Be the friendly face of our hotel, greeting guests and ensuring their stay is perfect.
- Company: Join Dunston Hall Hotel, a stunning venue with a vibrant atmosphere and beautiful surroundings.
- Benefits: Enjoy free gym membership, discounts on golf, and support for your professional development.
- Other info: Join a diverse team committed to inclusion and career growth opportunities.
- Why this job: Make a real difference in guest experiences while working in a dynamic hospitality environment.
- Qualifications: Passion for customer service and experience in a customer-facing role are essential.
The predicted salary is between 20000 - 25000 £ per year.
Do you thrive on delivering outstanding customer service? Are you a natural people person?
Benefits:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program - Hospitality Action
- Refer a friend scheme
- FREE parking AND much, much more!
Responsibilities:
- You will be the first impression a guest will have upon arriving at the hotel; you'll greet guests, assign rooms, take payments and perform general administrative duties.
- Ensure all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Qualifications:
- Passion for customer service
- Have worked in a customer facing role
- Conflict resolution experience
- Ability to work under pressure and multi-task
- Strong time management and organisational skills
Dunston Hall Hotel, Spa & Golf Resort is located in Norwich and is a 4, 166 bedroom property. The hotel offers beautiful garden views with an 18 hole golf course and dining options that include the Brasserie restaurant, Bunkers bar and a terrace bar, providing afternoon tea as well as private dining and meeting and event spaces. Leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa. The QHotels Collection is proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. If you require any reasonable adjustments to any stage of the recruitment process, please let us know so we can make the changes accordingly. We are thrilled to share that our hotel has been accredited with bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Receptionist in Costessey employer: Job Search Place Limited
At Dunston Hall Hotel, Spa & Golf Resort, we pride ourselves on fostering a vibrant work culture that prioritises outstanding customer service and employee well-being. With benefits such as free health club membership, extensive training support, and a commitment to diversity and inclusion, we offer our team members the opportunity to grow professionally in a stunning location surrounded by beautiful gardens and leisure facilities. Join us to be part of a supportive environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Costessey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dunston Hall Hotel and The QHotels Collection. Understanding their values and what they stand for will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your passion for customer service and showcase your conflict resolution skills, which are key for a receptionist role.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the hotel well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Receptionist in Costessey
Some tips for your application 🫡
Show Your Customer Service Passion:Make sure to highlight your love for customer service in your application. We want to see how you’ve gone above and beyond to make guests feel welcome and valued in previous roles.
Be Personable and Professional:Since you'll be the first point of contact for our guests, let your personality shine through! Use a friendly tone in your written application, but keep it professional. We’re looking for that perfect balance.
Highlight Relevant Experience:If you've worked in customer-facing roles before, don’t hold back! Share specific examples of how you handled guest enquiries or complaints. This will show us you can handle the pressures of the job with ease.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Job Search Place Limited
✨Show Your Customer Service Passion
Make sure to highlight your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles, as this will resonate well with the hotel’s focus on guest satisfaction.
✨Prepare for Common Scenarios
Think about potential guest enquiries or complaints you might face as a receptionist. Prepare responses that demonstrate your conflict resolution skills and ability to stay calm under pressure. Practising these scenarios can help you feel more confident.
✨Demonstrate Your Organisational Skills
Since the role requires strong time management and organisational skills, be ready to discuss how you prioritise tasks. You could mention tools or methods you use to keep yourself organised, especially in busy environments.
✨Research the Hotel and Its Values
Familiarise yourself with Dunston Hall Hotel, Spa & Golf Resort and its offerings. Understanding their commitment to diversity, inclusion, and sustainability will allow you to align your answers with their values, showing that you’re a great fit for the team.
