At a Glance
- Tasks: Define experience architecture for PxE and lead conversion optimisation across the patient funnel.
- Company: Evaro is focused on building digital infrastructure for accessible healthcare through its Patient eXperience Engine.
- Benefits: This full-time role offers in-person collaboration in Norwich with flexibility for the right candidate.
- Other info: The role requires hands-on leadership with around five to six direct reports.
- Why this job: Join Evaro to transform product function and enhance patient journeys in a fast-paced healthcare environment.
- Qualifications: Proven experience leading product teams and strong understanding of UX design and digital product architecture required.
The predicted salary is between 60000 - 80000 £ per year.
Evaro is building the digital infrastructure for the future of accessible healthcare. At the centre of that is the Patient eXperience Engine (PxE) – the product platform that takes a patient from first click through to ongoing care, seamlessly and safely. Today, PxE exists as a collection of applications and services that work but lack coherence. The vision is clear. What we need is a Head of Product who can turn that vision into reality – defining the experience architecture, evolving the platform, and building the product function that delivers it.
This is a hands-on product leadership role with three core accountabilities:
- Patient Experience Engine (PxE): You’ll define the experience architecture and product model for PxE – how a collection of disparate systems consolidates into a coherent, scalable platform. You’ll own end-to-end patient journey design from landing to consultation, prescription to fulfilment, and ongoing care.
- Conversion performance: You’ll lead conversion optimisation across the patient funnel as a shared discipline with Marketing and Category Management. That means using data to diagnose where patients struggle, running structured experiments to validate hypotheses, and driving measurable improvement.
- Product team culture: You’ll transform the product function from its current state – immature, reactive, escalation heavy – into a team defined by accountability, autonomy, and proactive communication.
What You’ll Do:
- PxE and experience architecture: Define the experience architecture and product model for PxE. Own patient journey design and optimisation across the full funnel.
- Prioritisation and platform evolution: Prioritise patient facing product work within the strategic framework set by the CPxO and Senior Leadership Team.
- Conversion and performance: Lead conversion performance across the patient funnel in partnership with Marketing and Category Management.
- Team leadership and culture: Build and lead a high performing product team spanning PM and UX/UI design.
- UX and design leadership: Lead the UX design capability within Product.
- Stakeholder communication: Act as the primary product interface with clinical, commercial, and operational stakeholders.
Requirements
Essential: Proven experience leading product teams delivering consumer facing digital products, including direct management of product managers and designers. Strong understanding of UX design, service design, and digital product experience architecture.
Preferred: Experience in healthcare, telehealth, pharmacy, or regulated digital services.
This is a full-time permanent role. Office based in Norwich, five days a week initially.
Head of Product in Costessey employer: Job Search Place Limited
Evaro, based in Norwich, is dedicated to enhancing healthcare accessibility through innovative digital solutions. Employees benefit from a collaborative office environment and the opportunity to shape impactful patient experiences. The team values proactive communication and accountability in product development.
