At a Glance
- Tasks: Provide essential admin support to clinical teams and enhance patient experiences.
- Company: Join a dynamic team within the Norfolk and Waveney Talking Therapies Service.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Flexible working hours with opportunities for career growth and development.
- Why this job: Make a real difference in people's lives while developing your skills in a fast-paced setting.
- Qualifications: 2 years of admin experience or NHS experience preferred; strong communication skills required.
The predicted salary is between 25760 - 27476 £ per year.
Do you have the experience and drive to fulfil the role of a Clinical Support Administrator working within the Norfolk and Waveney Talking Therapies Service? Do you enjoy working as part of a team, providing a great service to customers and have an eye for detail? We have an exciting opportunity to join a successful team of administrators who are pivotal in what can be a demanding and fast-paced yet rewarding environment. The successful candidate will demonstrate enthusiasm and flexibility with an organised, collaborative and priority-based approach to administration delivery. The successful candidate will also have excellent customer service skills and will be used to dealing with significant levels of telephone, emailing and data entry work. The role will include call handling, inbox management, data entry and general administrative support to clinical teams and team leaders. Please note we are looking for the successful candidate to work across hubs based in Kings Lynn, Dereham and Norwich Central.
Job Responsibilities
- Provide secretarial / administrative support to the team in order that they can provide an efficient service to all customers.
- Respond to the administrative needs of the service to ensure that the requirements of the organisation are met.
- Provide accurate, prompt and efficient secretarial/administrative support to the clinical multi-disciplinary team which may include spreadsheets and reports.
- Use electronic systems to input and access information as required by the clinical multi-disciplinary team.
- Deal with and process all types of patient referrals liaising directly with General Practitioners and clinical staff.
- Liaise with clinical team members in relation to urgent referrals or other emergencies.
- Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.
- Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team.
- Deal with correspondence and communication liaising, prioritising and co-ordinating with the clinical team.
- Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customers.
- Participate in ongoing audits and service development as directed by Line Manager.
- Assist the Business Support Manager in relation to developing policies and procedures.
- Provide training to administration staff as identified by line manager.
- Supervise lower banded staff and provide induction, support and advice to new / temporary staff as identified by the line manager.
- Ensure confidential information is retained and stored in line with Trust policy in an efficient and effective manner.
- Attend and contribute to internal/external meetings relevant to the post as delegated by the line manager.
- Provide cover for other administrative staff during holidays and sickness, across the Locality.
- Liaise with maintenance departments and IT departments as delegated by line manager regarding problems / faults with electronic equipment.
- Be responsive, adaptable and flexible to working across the locality bases.
- Undertake other appropriate duties as directed, being adaptable and flexible to service needs and changes across the locality.
Person Specification
- 2 Years admin experience / or NHS Experience
- NVQ 3 Business Administration or equivalent or working towards/ NVQ 2 Customer Services or working towards.
- GCSE's English, Maths, Level 2 Diploma equivalent.
- Excellent articulate communication skills.
- Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.
- Working knowledge of Microsoft packages or equivalent.
- Knowledge of NHS policy / procedures.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Salary: £25,760 to £27,476 a year gross per annum.
Clinical Support Administrator in Costessey employer: Job Search Place Limited
Join a dynamic and supportive team at the Norfolk and Waveney Talking Therapies Service, where your role as a Clinical Support Administrator will be integral to delivering exceptional service in a fast-paced environment. We prioritise employee growth through comprehensive training and development opportunities, fostering a collaborative work culture that values flexibility and teamwork. With locations in Kings Lynn, Dereham, and Norwich Central, you will enjoy a vibrant community atmosphere while making a meaningful impact on the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Support Administrator in Costessey
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Job Search Place Limited.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Job Search Place Limited.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Job Search Place Limited, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Clinical Support Administrator in Costessey
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Job Search Place Limited.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Job Search Place Limited.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Job Search Place Limited. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Job Search Place Limited. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Job Search Place Limited
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Job Search Place Limited’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
