At a Glance
- Tasks: Manage customer calls, book services, and ensure satisfaction.
- Company: Thurlow Nunn, a family-oriented company in Norwich.
- Benefits: 31 days annual leave, pension scheme, and employee discounts.
- Other info: Embrace a culture of professionalism, trust, and togetherness.
- Why this job: Join a supportive team and make a difference in customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 32000 £ per year.
Thurlow Nunn in Norwich seeks a dedicated Customer Advisor responsible for managing inbound and outbound customer service calls. Your role will focus on booking MOTs, services, and follow-ups, while ensuring customer satisfaction and accurate record-keeping.
The ideal candidate will deliver exceptional customer service and embody the company's family values of Professionalism, Trust, Respect, Caring, and Togetherness.
This position offers a competitive benefits package including 31 days annual leave, a pension scheme, and employee discounts.
Auto Service Advisor - Customer Experience & Sales in Costessey employer: Job Search Place Limited
Thurlow Nunn is an excellent employer that prioritises a supportive work culture rooted in family values such as Professionalism, Trust, Respect, Caring, and Togetherness. Located in Norwich, employees benefit from a competitive package including 31 days of annual leave, a pension scheme, and exclusive employee discounts, all while having the opportunity to grow within a dynamic team dedicated to delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Auto Service Advisor - Customer Experience & Sales in Costessey
✨Tip Number 1
Make sure you know the company inside out! Research Thurlow Nunn's values and services so you can show them you're a perfect fit for their family-oriented culture. This will help you stand out during interviews.
✨Tip Number 2
Practice your customer service skills! Since the role is all about managing calls and ensuring satisfaction, role-play with a friend or use online resources to sharpen your communication techniques. We want you to shine!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like to work at Thurlow Nunn. They might even give you a heads-up on what to focus on.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who embody our values, so don’t hesitate to show us how you can contribute to the team!
We think you need these skills to ace Auto Service Advisor - Customer Experience & Sales in Costessey
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to ensure customer satisfaction, just like you'll be doing as a Customer Advisor.
Emphasise Team Spirit:Since we value Togetherness, it's important to mention any experiences where you've worked well in a team. Share examples that showcase your ability to collaborate and support your colleagues.
Be Professional and Personable:Your written application should reflect the professionalism we uphold at Thurlow Nunn. Keep it friendly yet formal, and don’t forget to let your personality shine through – we love a bit of character!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Values
Before your interview, take some time to understand Thurlow Nunn's family values: Professionalism, Trust, Respect, Caring, and Togetherness. Think of examples from your past experiences that demonstrate how you embody these values, as they'll be looking for someone who aligns with their culture.
✨Prepare for Customer Scenarios
As a Customer Advisor, you'll be handling various customer service calls. Prepare for common scenarios you might face, such as dealing with difficult customers or booking appointments. Practising your responses will help you feel more confident during the interview.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, focus on speaking clearly and confidently. Use active listening techniques, like nodding and summarising what the interviewer says, to show that you’re engaged and ready to provide excellent customer service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
