At a Glance
- Tasks: Support the Store Manager in leading operations and creating an exceptional customer experience.
- Company: Join Starbucks, a values-driven company with a focus on community and inclusion.
- Benefits: Competitive pay, bonuses, partner discounts, and career development opportunities.
- Other info: Flexible schedule and opportunities for advancement to Store Manager.
- Why this job: Be a key leader in a fast-paced environment and make a real impact on customer satisfaction.
- Qualifications: Retail or food/beverage leadership experience; strong communication and problem-solving skills.
The predicted salary is between 30000 - 35000 £ per year.
The Assistant Store Manager supports the Store Manager in leading store operations, developing the team, and creating an exceptional customer experience. This role helps drive store performance, ensures operational excellence, and fosters a positive, engaging environment for both customers and partners. The Assistant Store Manager acts as a key leader, motivating the team and maintaining Starbucks' high standards during all shifts.
Key Responsibilities
- Leadership & Team Development
- Support the Store Manager in hiring, training, and developing partners to deliver top-tier customer service.
- Provide ongoing coaching, feedback, and performance management to shift supervisors and baristas.
- Foster a collaborative, inclusive, and motivating store culture that reflects Starbucks' mission and values.
- Lead by example in personal conduct, work ethic, and customer engagement.
- Customer Experience
- Ensure customers receive friendly, consistent, and high-quality service.
- Address customer concerns promptly and professionally.
- Maintain a welcoming, clean, and comfortable café environment.
- Educate partners on beverage quality, product knowledge, and brand standards.
- Operational Excellence
- Support all daily store operations, including opening and closing procedures.
- Ensure adherence to Starbucks' operational policies and processes.
- Oversee cash handling: register accuracy, deposits, and financial controls.
- Monitor inventory and assist with ordering, stocking, and waste management.
- Ensure compliance with health, safety, and sanitation standards.
- Business & Sales Performance
- Support the Store Manager in meeting or exceeding store sales, labor, and operational goals.
- Help track store performance metrics and identify opportunities to improve efficiency and service.
- Lead the team in executing promotions, new product rollouts, and seasonal initiatives.
- Problem-Solving & Decision-Making
- Address operational challenges quickly and effectively.
- Support shift supervisors with real-time decision-making during peak periods.
- Maintain a calm, solutions-focused approach in fast-paced or high-pressure situations.
Qualifications
- Prior experience in retail or food/beverage leadership required; Starbucks experience is a plus.
- Strong leadership skills with the ability to motivate and coach a diverse team.
- Excellent communication, organizational, and problem-solving abilities.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Proficiency in basic math and cash-handling procedures.
- Flexible schedule, including the ability to work mornings, evenings, weekends, and holidays.
Physical Requirements
- Ability to stand for extended periods and move throughout the store.
- Capability to lift up to 40 pounds.
- Comfortable working in a fast-paced, customer-facing environment.
Why Join Starbucks?
- Opportunities for career development and advancement (including Store Manager track).
- Competitive compensation, bonuses, and partner benefits (based on eligibility).
- Partner discounts, coffee perks, and a supportive company culture.
- A values-driven workplace committed to diversity, inclusion, and community impact.
Assistant Manager in Costessey employer: Job Search Place Limited
Starbucks is an exceptional employer that prioritises the growth and development of its partners, offering clear pathways for career advancement, including a track to Store Manager. With a strong commitment to fostering a collaborative and inclusive work culture, employees enjoy competitive compensation, partner benefits, and unique perks like coffee discounts, all while contributing to a positive customer experience in a vibrant café environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Costessey
✨Tip Number 1
Network like a pro! Reach out to current or former Starbucks employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Assistant Store Manager role. Personal connections can make all the difference!
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. Think of examples from your past experiences that showcase your skills in motivating a team and handling customer concerns. We want you to shine!
✨Tip Number 3
Show your passion for the brand! Familiarise yourself with Starbucks' mission and values, and be ready to discuss how you embody these in your work. This will help you stand out as a candidate who truly aligns with the company culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Let’s get you that Assistant Store Manager position!
We think you need these skills to ace Assistant Manager in Costessey
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you love working in a fast-paced environment and how you can contribute to creating an exceptional customer experience.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that matches the Assistant Store Manager role. We’re looking for leadership skills and retail experience, so don’t be shy about showcasing your achievements in these areas!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and focus on what makes you a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Starbucks Inside Out
Before the interview, make sure you’re familiar with Starbucks' mission, values, and products. This knowledge will not only impress your interviewers but also help you understand how to align your leadership style with their culture.
✨Showcase Your Leadership Skills
Prepare specific examples from your past experiences where you successfully led a team or improved customer service. Highlight how you motivated your team and handled challenges, as this role is all about inspiring others and maintaining high standards.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you faced operational challenges in a fast-paced environment. Be ready to discuss how you approached these situations, what decisions you made, and the outcomes. This will show your potential employer that you can handle the pressures of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your interest in the role and the company. Inquire about team dynamics, training opportunities, or how success is measured in the store. This shows you’re genuinely interested in contributing to their success.
