At a Glance
- Tasks: Handle calls and manage customer enquiries while supporting a busy team.
- Company: Join a supportive team in a dynamic work environment.
- Benefits: Earn £12.71 an hour with a Monday to Friday schedule.
- Other info: Diverse and inclusive workplace with equal opportunity for all.
- Why this job: Perfect for those who love variety and making a difference in customer service.
- Qualifications: Experience in customer service, strong communication, and organisational skills required.
The predicted salary is between 25000 - 25000 £ per year.
We are currently recruiting for a proactive and organised Administrator / Call Handler to join a busy and supportive team. This is a fantastic opportunity for someone who enjoys a varied role combining customer interaction with administrative duties.
Key Responsibilities
- Handling inbound and outbound calls in a professional and timely manner
- Managing customer enquiries and resolving issues effectively
- Updating internal systems and maintaining accurate records
- Coordinating appointments and schedules
- Managing emails and general office correspondence
- Supporting the wider team with administrative tasks
What We're Looking For
- Previous experience in a customer service or administrative role
- Strong communication skills, both written and verbal
- Excellent organisational skills and attention to detail
- Ability to multitask and work in a fast-paced environment
- Confident using Microsoft Office and internal systems
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Administrator / Call Handler in Costessey employer: Job Search Place Limited
Join a dynamic and inclusive team as an Administrator / Call Handler, where your contributions are valued and recognised. With a supportive work culture that prioritises employee growth and development, you will enjoy a varied role that combines customer interaction with essential administrative tasks. Located in a vibrant area, we offer competitive pay and a Monday to Friday schedule, ensuring a healthy work-life balance for all our staff.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator / Call Handler in Costessey
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Don’t forget to follow up! After an interview, send a quick thank-you email. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from proactive candidates like you!
We think you need these skills to ace Administrator / Call Handler in Costessey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and administration. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Keep it friendly and professional, and don’t forget to mention your enthusiasm for the role.
Show Off Your Communication Skills:Since this role involves handling calls and managing enquiries, make sure your written application reflects your strong communication skills. Clear and concise language goes a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come in directly!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Administrator / Call Handler. Familiarise yourself with handling calls, managing customer enquiries, and updating internal systems. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively resolved customer issues in the past. This will demonstrate your ability to handle calls professionally and maintain a positive rapport with customers.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and stay organised, especially in a fast-paced environment. Consider sharing specific tools or methods you use to keep track of tasks and appointments. This will highlight your ability to multitask and support the team efficiently.
✨Familiarise Yourself with Microsoft Office
As the job requires confident use of Microsoft Office, brush up on your skills before the interview. If you can, mention any specific projects where you've used these tools effectively. This will show that you're prepared and capable of handling the administrative aspects of the role.
