At a Glance
- Tasks: Lead service operations and manage critical IT projects in a secure environment.
- Company: Reputable IT organisation with a focus on national services.
- Benefits: Competitive daily rate, opportunity for professional growth, and dynamic team environment.
- Other info: Must be DV cleared and ready to work on-site in Corsham.
- Why this job: Make a real impact supporting vital national services while developing your skills.
- Qualifications: Experience in service operations management and strong communication skills required.
The predicted salary is between 39600 - 55000 £ per year.
Location: Corsham
Duration: 6 months
Rate: up to £550 per day via an approved umbrella company
Must be willing and eligible to go through the DV Clearance process.
Our client, a reputable organisation in the IT sector, is seeking a highly motivated Service Operations Manager to join their team in Corsham. This is an exciting opportunity to support critical services within a secure environment, working fully on site.
What you'll be doing:
- Collaborate with FLC and DD J3/J5 teams to plan the projects service deployments.
- Lead all customer communications from the projects Service Operations team to DD, FLCS, and CyISOCs.
- Coordinate with the DD J3 Planned Outage cell on all service impacting outages.
- Produce and maintain the projects Operational and Exercise activity briefing pack, used for weekly/monthly briefings at all levels.
- Support the D&IS Front Door for all the projects service requests.
- Utilise ITSM tools (Remedy) to interact with FLC units and manage service requests.
- Develop and support the projects processes aligned with DD, including CSRs and CSIs.
- Manage and update the projects Node tracker for all active nodes in near real time.
- Attend key operational meetings to provide updates on the projects activities.
- Be ready to backfill the Service Desk Management Service during periods of absence.
What you'll bring:
- Proven experience in service operations management within a secure or military environment.
- Strong knowledge of ITSM tools, particularly Remedy.
- Excellent communication skills for liaising with multiple teams and stakeholders.
- Ability to produce clear operational documentation and briefings.
- Experience managing service requests and outage planning.
- Flexibility to support team needs, including backfilling roles when required.
If you are a proactive, detail oriented professional with DV clearance and a passion for operational excellence, we want to hear from you. Apply now to join a dynamic team supporting vital national services.
We think you need these skills to ace DV Cleared Service Delivery Manager in Corsham
Service Operations Management
DV Clearance
ITSM Tools (Remedy)
Communication Skills
Operational Documentation
Service Request Management
Outage Planning
