At a Glance
- Tasks: Deliver top-notch customer service and manage member enquiries at our vibrant gymnastics club.
- Company: Join the Nile Wilson Gymnastics team in a supportive and dynamic environment.
- Benefits: Earn between £11.56 - £13.00 per hour, with training provided and a focus on wellbeing.
- Other info: Enjoy a flexible 27-hour work week with opportunities for personal growth.
- Why this job: Be the friendly face of our club and make a positive impact on our members' experiences.
- Qualifications: Confident communicator with customer service experience and a knack for organisation.
The predicted salary is between 24000 - 27000 £ per year.
Overview
Receptionist – Nile Wilson Gymnastics Leeds
Reports To: Operations Lead / RGM
Location: 2 Elmfield Way, Bramley, Leeds, LS13 4UD
Level/Salary Range: From £11.56 - £13.00 depending on age and experience
Position Type: 27 hours a week - 3.30-8.30 Mon-Fri and 8.30-3.30 Saturdays
Reporting to the Operations Lead and working alongside the Leeds team, you will be responsible for the day-to-day customer service and administration and will be the first point of contact for our member and general public enquiries including taking phone calls and greeting customers. Training will be given for all our systems as well as for our programmes. You will be capable of operating in line with our standards and procedures while delivering a first-class customer service experience. Your time will be spent on site at our Leeds site.
Person Specification
We are looking for a confident welcoming individual with a keen eye for detail and excellent organisational and customer service skills. Self-driven, you will enjoy working as part of a busy team but will also be able to manage your own work and be ultimately responsible for the customer service and some customer administration including taking payments for Leeds. You will have experience of direct customer communication and complaints handling. Nile Wilson Gymnastics value its people and encourage a welcoming development culture with a focus on individual wellbeing.
KPIs
- General Customer Service for the Leeds Club
Role and Responsibilities
- Communication with members in person, over the phone and by email
- Assisting with stock checks / kit levels
- Ensure all customer onboarding policies and procedures are adhered to in line with company policies and BG Guidelines
- Communication with Parents / Guardians
Due to the nature of our work you may be required to submit a DBS check. We are proud of our affiliation with British Gymnastics and encourage as well as comply with all required Safeguarding standards.
Club Receptionist (Customer Service) in Cornholme employer: Job Search Place Limited
Nile Wilson Gymnastics is an exceptional employer that prioritises the wellbeing and development of its staff, offering a supportive work culture where every team member is valued. Located in Leeds, this role as a Club Receptionist provides a unique opportunity to engage with the community while receiving comprehensive training and growth opportunities within the gymnastics sector. With flexible hours and a focus on delivering outstanding customer service, you will thrive in a dynamic environment that encourages personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Club Receptionist (Customer Service) in Cornholme
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Job Search Place Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Job Search Place Limited and let us see your personality shine through!
We think you need these skills to ace Club Receptionist (Customer Service) in Cornholme
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Job Search Place Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Job Search Place Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Job Search Place Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Job Search Place Limited will surely appreciate.
