At a Glance
- Tasks: Lead a busy reception, providing top-notch service to clients and supporting clinical teams.
- Company: Join Rutland & Kings Veterinary Centre, part of the largest family-owned veterinary company.
- Benefits: Enjoy 5 weeks annual leave, life assurance, and a range of salary sacrifice schemes.
- Other info: Cuddle patients and enjoy a supportive, inclusive work environment with career growth opportunities.
- Why this job: Make a real difference in pet care while developing your customer service skills.
- Qualifications: Passion for customer care and strong communication skills are essential.
The predicted salary is between 28200 - 32240 £ per year.
We have an exciting opportunity for a passionate Lead Client Care Associate at our branch in Priors Hall and are seeking that special someone who enjoys helping people, to join our team. The hours are full-time over 4 days. The Client Care Associate plays a pivotal role within our team. They are responsible for the day-to-day running of our busy reception area, providing a first class service to our clients and supporting our clinical teams. This role will not only give you the opportunity to develop your customer care skills, in addition to this, we will support and develop you with CPD programmes to enhance your skills and capability as we believe in career development for all our associates.
Passionate about customer care, ideally with a strong customer service background.
- Ability to communicate with clients either face to face, over the telephone or our online portal.
- Attention to detail and able to prioritise tasks.
- Empathetic, approachable, friendly with a positive attitude.
Who we are: Rutland & Kings Veterinary Centre is a first opinion veterinary practice with 5 branches and a hospital in the surrounding area. We pride ourselves in offering on-site emergency care, 24 hours a day, 365 days a year. Our dedicated team of clinical and non-clinical staff provide high standards of care to our patients and our clients. We support many local pet charities and are heavily involved in the local community.
What we offer:
- 40 hours plus 1:3 Saturdays.
- 5 weeks annual leave plus Birthday Day.
- Life assurance 4 x salary.
- Pension Scheme 3% employer, 5% employee contributions.
- Salary Sacrifice Enhanced Sick Pay.
- Enhanced Family Leave.
- E cars Salary Sacrifice.
- Cycle to Work Scheme Salary Sacrifice (perm only).
- Refer a Friend.
- Pet Insurance Discount & substantial staff discount if you register your pets with us.
- Discount Platform - Benefits Hub.
- Eyecare voucher scheme.
- Reduced Gym Membership (Pure Gym).
- Associate Assistance Programme.
- Headspace.
- Annual Flu Voucher.
Rutland & Kings Veterinary Centre is part of Linnaeus and Mars Veterinary Health, the largest family owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long term as opposed to being focused solely on short term profits. At Linnaeus, a better world for pets starts with a better world for our people. Our associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
Lead Client Care Advisor in Corby employer: Job Search Place Limited
Rutland & Kings Veterinary Centre is an exceptional employer located in Priors Hall, offering a supportive and inclusive work culture that prioritises employee development through CPD programmes. With a strong commitment to community involvement and a comprehensive benefits package, including generous annual leave, enhanced family leave, and wellness initiatives, we empower our associates to thrive both personally and professionally while making a meaningful impact in the lives of pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Client Care Advisor in Corby
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Lead Client Care Advisor in Corby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
