At a Glance
- Tasks: Support students by answering queries and providing guidance to enhance their experience.
- Company: CIM, a customer-focused organisation dedicated to student success.
- Benefits: £26,000 salary (pro rata), 25 days leave, wellness initiatives, and discounts.
- Other info: Flexible hours with opportunities for training and career growth.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 26000 - 26000 £ per year.
Role: 1 Year Maternity Cover
Location: Cookham
Salary: £26,000 (pro rata) - 21 hours per week
At CIM, our customers sit at the heart of everything we do. We're looking for a Student Experience Advisor who's passionate about helping people, building trusted relationships and making every interaction with CIM a positive one. You'll be the first point of contact for our students, playing a key role in how they experience CIM. From answering queries to offering clear guidance and support, you'll help ensure every customer feels confident, informed and valued. We are flexible with the days / hours for this role - core hours are 9am to 5pm - we're looking for a team member who can work 21 hours per week.
What you'll be doing:
- Communicating with customers in a way that reflects CIM's brand and tone of voice
- Providing accurate, timely advice while maintaining confidentiality and professionalism
- Managing and resolving customer queries confidently, escalating where appropriate
- Upholding service standards and contributing to a consistently high-quality experience
- Using customer data and insight to understand needs and improve support
- Suggesting improvements to processes, resources and the overall customer journey
- Championing customer needs and helping ensure their voice is heard across CIM
What we're looking for:
- Experience in a customer service or administrative support role
- Proactive, organised and comfortable working in a fast-paced environment
- Confidence managing customer queries in a professional, friendly way
- Excellent written and verbal communication skills
- Awareness of CIM products and services (or the willingness to learn quickly)
- An understanding of GDPR and other relevant regulations
- Experience using CRM systems such as Dynamics 365, alongside Microsoft Office
- A collaborative mindset and experience working towards shared team goals
What you'll get:
- 25 days annual leave, plus bank holidays
- Training and development opportunities
- Dedicated wellness initiatives and wellness hub that supports your wellbeing (including EAP)
- Subscription to Perkbox - our online benefits platform including retailer, entertainment and dining out discounts
Customer Experience Advisor (Student Support Advisor) in Cookham employer: Job Search Place Limited
At CIM, we pride ourselves on being an exceptional employer that prioritises the well-being and development of our team members. Located in the picturesque area of Cookham, we offer a flexible work environment with a strong focus on employee growth through training and wellness initiatives. With a commitment to fostering a collaborative culture, our Customer Experience Advisors play a vital role in shaping positive experiences for our students, making every day at CIM both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor (Student Support Advisor) in Cookham
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Job Search Place Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Job Search Place Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Experience Advisor (Student Support Advisor) in Cookham
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Job Search Place Limited.
How to prepare for a job interview at Job Search Place Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Job Search Place Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Job Search Place Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
