At a Glance
- Tasks: Deliver first-class customer service via phone, email, and in-person.
- Company: Join Epsom & Ewell Borough Council's dedicated Contact Centre team.
- Benefits: Gain valuable experience in a supportive and professional environment.
- Other info: Fast-paced role with opportunities for personal growth and development.
- Why this job: Make a real difference by helping your community with essential services.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
Are you passionate about delivering a first class service experience to your customers? If you are, then Epsom & Ewell Borough Council would like to hear from you. We are looking for enthusiastic, customer-focused individuals to join our Contact Centre team.
In this role, you will provide the public with a first-class telephone service, delivering frontline advice and information across a wide range of Council services. You will be working in a fast-paced and demanding environment, so it is important that you are well organised, can remain calm, focused and professional irrespective of whether you are handling enquiries over the telephone, in person at the Town Hall, or by email or post.
You will have proven experience of working in a busy front line customer service environment and be capable of handling a range of situations with tact, diplomacy and empathy. Excellent communication and listening skills, the ability to converse with all types of people and a polite and courteous attitude is a must, as is a commitment to providing excellent customer care.
You will also be able to work well under pressure with minimum supervision while ensuring consistency and accuracy, be confident with technology and the use of software systems, with good keyboard skills.
If you are interested in this opportunity within a highly committed and professional team, then we would like to hear from you.
Closing date: 8th June 2026
Interviews: 17th and 18th June 2026
How to apply: Please apply online via the link provided by completing our application form. Please note, we do not accept CVs for this position.
Contact Centre Advisor employer: Job Search Place Limited
Epsom & Ewell Borough Council is an excellent employer, offering a supportive and dynamic work environment where customer service excellence is at the forefront. Employees benefit from a strong commitment to professional development, ensuring that team members grow their skills while contributing to the community. With a focus on teamwork and a culture of respect, this role provides a meaningful opportunity to make a positive impact in the local area.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor
✨Tip Number 1
Make sure you research Epsom & Ewell Borough Council before your interview. Knowing their values and services will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering first-class service, try role-playing common customer scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Stay calm and collected during the interview. They’re looking for someone who can handle pressure, so take a deep breath and remember to showcase your ability to remain professional, even in challenging situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we want to see you join our enthusiastic team of customer-focused individuals.
We think you need these skills to ace Contact Centre Advisor
Some tips for your application 🫡
Show Your Passion:Make sure to express your enthusiasm for delivering first-class service in your application. We want to see that you genuinely care about helping customers and making their experience a positive one.
Highlight Relevant Experience:When filling out the application form, be sure to showcase your previous experience in customer service. We’re looking for examples where you’ve handled enquiries with tact and empathy, so don’t hold back!
Be Organised and Professional:Since this role is in a fast-paced environment, it’s important to demonstrate your organisational skills. Mention any strategies you use to stay calm and focused under pressure, as this will show us you’re ready for the challenge.
Apply Through Our Website:Remember, we only accept applications through our website, so make sure you complete the online application form. It’s your chance to shine, so take your time and make it count!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you’ve handled difficult situations in the past, showcasing your ability to remain calm and professional under pressure.
✨Practice Active Listening
During the interview, demonstrate your excellent communication skills by actively listening to the questions asked. This means nodding, maintaining eye contact, and responding thoughtfully to show that you understand and value what’s being said.
✨Showcase Your Tech Savvy
Since the role requires confidence with technology, be prepared to talk about your experience with software systems. Mention any specific tools you've used in previous roles and how they helped you deliver better customer service.
✨Prepare for Role-Play Scenarios
Expect some role-play scenarios during the interview to assess your customer interaction skills. Practise handling common enquiries or complaints, focusing on using tact, diplomacy, and empathy to resolve issues effectively.
