At a Glance
- Tasks: Build relationships with customers and promote our products while delivering exceptional service.
- Company: Join Leek Building Society, an award-winning employer dedicated to community growth.
- Benefits: Enjoy 26 days holiday, health screening, mental health support, and flexible working options.
- Other info: Dynamic role with opportunities for personal development and teamwork.
- Why this job: Make a real impact in your community while developing your career in a supportive environment.
- Qualifications: Good numeracy and literacy skills; customer service experience preferred.
The predicted salary is between 35000 - 38556 £ per year.
Working hours 24 hours per week, Wednesday 8:45-4:30 Thursday, Friday 8:45-4:45 Saturday 9-12:15. Reports to Branch Manager.
Organisation
At Leek Building Society, we pride ourselves on being a force for good. We exist to help our communities grow, so they can do great things today and even better things tomorrow. Our colleagues are one of the communities we support. We've created an inclusive, engaging workplace where colleagues have the freedom to be themselves and grow their careers. We're proud to be an award winning employer, accredited as a 'Great Place to Work' based on our latest colleague survey, and we're equally proud to have been recognised externally for the work we do - winning Best Building Society at the British Bank Awards and Best Specialist Mortgage Provider.
Job Purpose & Scope
To build relationships with existing and new customers, promoting the Society's products and services. Working as part of a team to deliver exceptional customer service to meet the needs of our existing and new members.
Duties and Key Responsibilities
- Customer Service: Building customer relationships and growing member loyalty through interaction and engagement with them either face to face, over the telephone or via video call. Identifying customer needs and promoting the products and services that Leek Building Society can provide, whether directly or by referring to specialist colleagues. Utilising Customer Experience skills training to maximise member engagement and support the provision of exceptional customer service. Demonstrating flexibility in action and thinking to provide excellent customer service in line with the Society's Values. Carrying out any tasks delegated from the Branch Manager. Contacting customers by outbound telephone calls to promote the Society's products and services. Processing all customer requests accurately and efficiently, ensuring tills balance and all administration is processed accurately first time. Achieving individual objectives, supporting the achievement of Branch Network objectives and thereby contributing to the overall success of the Society. Working from other branches from time to time to support operational demand requirements.
- Risk Management and Branch Security: Adhering to the Society's policies and procedures at all times to mitigate risk. Identifying and reporting risk events in accordance with the Risk Management Policy. Ensuring that work is carried out accurately. Attention to detail is essential. Complying with all Leek Building Society policies and regulatory requirements. Understanding the importance of a risk culture as it applies to the Customer Assistant role. Embracing and working in line with the Society's core values. Having a good understanding of the Society's products, services and processes required to carry out the role. Working as part of a team providing flexibility where required, including travelling to other locations within the business. Being able to work on own initiative. Supporting the Branch Manager to raise the branch profile in the area by participating in networking and community events, which could include working outside normal contracted working hours. Being receptive to and willing to embrace change. Presenting a professional image at all times.
- Self-development: Taking ownership of your own development by actively participating in 1-2-1's and Personal Development Reviews. Keeping up to date with training requirements including e-learning and attending training courses where required.
Person Specification
Qualifications & Knowledge: Good level of numeracy and literacy.
Experience: Experience of working in a customer service environment. Experience of contributing effectively working as part of a team.
Skills & Abilities: Excellent customer service skills are essential for this role. Ability to work as part of a team. Ability to identify customer needs. Ability to work on own initiative, demonstrate a can-do approach and be willing to learn. Ability to competently use the basic functions on Microsoft Word and Excel.
Other Requirements: Although a base branch will be allocated, the role holder may be asked to work at other Leek Building Society branches/office locations from time to time. Willingness to occasionally work outside standard branch opening hours to support events in the community/branch open evenings etc. is required. A Basic DBS check will be undertaken upon an offer of employment. Minimum of 26 days paid holiday a year, plus bank holidays. Free health screening. 24/7 GP access for you and your close family. Comprehensive mental health support including counselling sessions and mental health first aiders. Workplace savings account with £100 bonus when you save regularly. Enhanced sick and family leave pay from day 1. Sick Pay guaranteed for 6 months for major illnesses. Life assurance of 4 times your annual salary. Retailer discounts and salary sacrifice/deduction schemes. We're open to discussing working flexibly. Onsite gym at Head Office.
If the above sounds like something you'd thrive at, we'd love to hear from you.
Customer Assistant - Congleton employer: Job Search Place Limited
At Leek Building Society, we are dedicated to fostering a supportive and inclusive work environment where our colleagues can thrive. As an award-winning employer, we offer exceptional benefits such as comprehensive health support, generous holiday allowances, and opportunities for personal development, all while being deeply rooted in the community of Congleton. Join us to make a meaningful impact while enjoying a fulfilling career with a team that values your individuality and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Congleton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Job Search Place Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Job Search Place Limited and let us see your personality shine through!
We think you need these skills to ace Customer Assistant - Congleton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Job Search Place Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Job Search Place Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Job Search Place Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Job Search Place Limited will surely appreciate.
